Getting Started with Yale Smart Outdoor Camera | Support

Here you can find help to set up your Yale Smart Outdoor Camera.

Getting Started FAQ

1 x Yale Smart Outdoor Camera

1 x USB C Cable

1 x Mounting Bracket

1 x Mounting Plate

2 x Wall screws

2 x Wall plugs

1 x Protected by Yale Sticker

1 x Quick Start Guide
The weight is 205g
Yale Home is the application to use on your mobile phone. The app is available on Apple App store or Google Play.
Download the Yale App from the App store or Google Play depending on your device.

Once you have downloaded the Yale Home app you will need to click on create an account or sign in if you already have an account.
Yes, a 2.4 GHz Wi-Fi connection is required to connect your Yale Smart Indoor Camera to your network.
NOTE: 5 Ghz Wi-Fi conenction is not supported.
Yes, if you are using a mesh network, please make sure that the camera is connecting to the closest mesh node via 2.4 GHz.
No, the camera only has the ability to connect via Wi-Fi connectivity to your network, this needs to be a 2.4 GHz networks.
To power on the Yale Smart Outdoor Camera, press the power button for one second, the power button is located under the rubber cover on the underside of the camera. Follow the same process to power off the camera.
The power-on process can be viewed in step 3 of the Yale Smart Outdoor Camera setup video, Click here to view the How to set up your Yale Smart Outdoor Camera video.
The Yale Smart Outdoor Camera can be placed on surface or be wall mounted with the supplied fittings.
If you have already added your Yale Smart Outdoor Camera to your Yale Home account, in the Yale Home app, go to the settings menu (accessed by pressing the small gear icon) select your Yale Smart Outdoor Camera, scroll down to installation guides and view the in-app videos and images that show you how to install your camera.
Alternativy, Click here to view the how to setup your Yale Smart Outdoor Camera video.
The camera head sits on a ball joint mount, allowing you to set the camera in a position for your preferred field of view.
The diagonal viewing angle is 154 degrees and the camera has 4 x digital zoom with Wide Dynamic Range (WDR).
1. Optimizing the viewing angle and adjusting the motion detection sensitivity to find an appropriate detection distance can significantly improve the battery life
2 Set detection zones to minimize unnecessary detection notifications.
3. We recommend a mounting height of 2.2 – 3.0 meters from the ground.
4. Adjust the camera level for best motion detection
5. The most sensitive area for movement detection in the camera is in the lower half of its view. If you angle the camera down, you can avoid detection notifications that are triggered from a distance. This is very useful if you have a busy street in front of the camera

6. The Yale Smart Outdoor Camera uses a PIR motion sensor to detect movement and when you enter the Motion Detection Sensitivity settings in the Yale Home application, the camera will go into a test mode which gives you sensitivity feedback with help of the LED indicator on the camera. The detection range will change from approximately 3 meters to more than 8 meters depending on the setting you choose.

7. For optimal performance, you might need to fine-tune the motion sensitivity settings through the year when the environmental temperature changes
The Yale Smart Outdoor Camera has a built in 6500mah rechargeable battery that can be charged with the USB-C cable included in the box.
The camera can also be permanently powered using the Yale Outdoor USB Cable for outdoor installation - sold separately.
We recommend powering the Yale Smart Outdoor Camera from a 5 Volt DC 2amp USB C power supply.
The Yale Smart Outdoor Camera will be suplied with a partially charged battery. We recommend you fully charge the camera battery before starting the onboarding and setup process.

If the battery level is too low (<20%) and no power is connected the onboarding can't commence.
It will take approximately 5-6 hours to fully charge the Yale Smart Outdoor Camera with flat battery using a 2 Amp charger, with 1 Amp charger it can take about 1 hr longer.
Cloud Recording*
Video is captured and automatically routed to a secure cloud server, where it is saved for 30 days
AI Motion Detection*
Advanced AI-based camera analytics enables the cameras to differentiate between the motion of people, pets, vehicles, and delivery packages in real-time, the user can choose to enable or disable notifications when motion is detected from these specific groups.
*Monthly subscription required (in-app optional features)
Click here to view more information on the Subscription services.