Yale
Yale Sync Smart Home Alarm on table.Yale Sync Smart Home Alarm on table.

Getting Started with Sync Smart Home Alarm

Here you can find the answers how to Getting Started with Yale Sync Smart Home Alarm.

Five most common questions on how to Get Started with Sync Smart Home Alarm

  • How do I install my Yale Sync Alarm?

    Please follow the quick start guide provided in your kit. All accessories in the kit are pre-linked and wire-free, making installation quick and simple. You will need to download the Yale Home App to create an account and configure your alarm settings.

    Or view Yale's How to install’ tutorial video on YouTube.

  • What height should I position my PIR’s for optimum performance?

    The best height is between 1.8m and 2.1m above floor level, situated in the corner of the room.

    Read the full answer in the compiled FAQ below.

  • How do I set up Alexa?

    In the Alexa app do the following to enable the Yale Smart Living custom skill.

    Read the full answer in the compiled FAQ below.

  • How do I set up Philips Hue?

    In the Yale Smart Home app select Settings from the burger menu in the top left of the screen and select ‘Hue Lights Settings’. Then follow the on-screen instructions to link your Hue account to your alarm system.

    Read the full answer in the compiled FAQ below.

  • How do I set up Geo-location?

    To enable the feature:
    Go to the app menu, select “Settings” >”Users”>”Notification Settings”>”Geo-notification Settings”. Enable the features and save your home location on the map.

    Read the full answer in the compiled FAQ below.

FAQ

  • Please follow the quick start guide provided in your kit. All accessories in the kit are pre-linked and wire-free, making installation quick and simple. You will need to download the Yale Home App to create an account and configure your alarm settings.

    Or view Yale's How to install’ tutorial video on YouTube.

  • The best height is between 1.8m and 2.1m above floor level, situated in the corner of the room.

    Diagram of PIR height

     

  • How do I set up Alexa? In the Alexa app do the following to enable the Yale Smart Living custom skill:

    • Open the Alexa App, tap the 3-Bar-Menu and select ‘Skills’
    • Search for ‘Yale Smart Living” in the search bar
    • Select ‘Yale Smart Living’ skill in the result page
    • Select ‘Enable’
    • Enter the Yale Home app username and password

    Supported Devices:

    • Power Switches
    • Locks
    • Alarm
    • Door Contacts

    The following phrases can be used:

    • ‘Alexa, ask Yale Smart Living is the alarm armed?’
    • ‘Alexa, ask Yale Smart Living to arm my alarm?’’
    • ‘Alexa, ask Yale Smart Living is the desk lamp on?’
    • ‘Alexa, ask Yale Smart Living is the back door open?’
    • ‘Alexa, ask Yale Smart Living is the patio locked?’
    • ‘Alexa, ask Yale Smart Living home arm the alarm’

    NOTE: The name of devices will vary depending on how you named them in the Yale Home App You can also ask, ‘Alexa, ask Yale Smart Living how did I name everything?’ to know how what’s your devices name or say “Help” for more information about the Yale Smart Living Skill

  • In the Yale Smart Home app select Settings from the burger menu in the top left of the screen and select ‘Hue Lights Settings’. Then follow the on-screen instructions to link your Hue account to your alarm system.

    In the app screen select Settings from the menu in the top left of the screen. Then select 'Hue Lights Settings' and follow the on-screen instructions to link your Hue account to your alarm system.

     

  • To enable the feature:

    Go to the app menu, select “Settings” >”Users”>”Notification Settings”>”Geo-notification Settings”. Enable the features and save your home location on the map.

    • For Android users, please make sure you have Home app 2.0.0 version or later.
    • For iOS users, please make sure you have Home app 2.0.2 version or later

  • Ensure that you’re connected to the Internet and download the Yale Smart Living Home app on your iPhone, or via Google Play Store if you’re an Android user.

     

If you need additional support

You can get a more visual help related to our products at our download center and in our library for support videos. 
Woman sitting in a sofa with her dog holding her phone.Woman sitting in a sofa with her dog holding her phone.

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