Troubleshooting your Value Safes | Support

Here you can find the answers about Troubleshooting your Yale Value Safes.

FAQ

Replacement keys can be ordered via your local Yale store online. Please write in the number of your key e.g. for the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits, begins with a ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code (under the Yale cover plate). These will then be posted out to you within 3-5 working days. The only exception is ‘G’ type keys, these have a 6-8 week lead time.

The code may be found in several locations: For the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits or has the prefix ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code, stamped on to the cylinder (hidden under the yellow Yale cover plate).

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