Here you can find the answers about Troubleshooting your Yale Fingerprint Motorised Safes.
Unlock the Smart Safe with the mechanical key provided in the box. Then press and hold the red button located on the side of the Safe door for five seconds to factory reset the Safe.
After a factory reset you may now set a new PIN code.
Check to see if the Volume is switched off:
You must be in Bluetooth range, launch the Yale Access app, go to House Settings>Lock Settings> Device Setting>Volume select must be set to high.
The keypad has 9V terminal positioned under the keypad. When placing a good quality 9V battery on the terminal, this will power up the safe and you can use the Yale Access App or pin code to open the safe.
The Smart Safe accepts codes between 4 - 6 digits in length. Verify the code you are entering meets this criteria?
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on you can continue using the entry code or Yale Access app.
The keypad has 9V terminal positioned under the keypad. When placing a good quality 9V battery on the terminal, this will power up the safe and you can use the Yale Access App or pin code to open the safe.
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on you can continue using the entry code or Yale Access app.
Make sure your Connect Bridge is installed within 10 feet of your safe. Also, the Connect Bridge should be line of site with the front of Safe.
Your batteries may be completely discharged. Apply a 9V battery to terminals below the keypad for backup power option or open the safe with the provided key.
Make sure that the operating mode in the Yale Access app is set to normal mode, under keypad settings, not privacy mode.
This would indicate the batteries do not have enough power. Please replace the batteries.
The Smart Safe accepts codes between 4 - 6 digits in length. Verify the code you are entering meets this criteria.
Check to see if the Smart Safe is set to Privacy mode.
You must be in Bluetooth range, launch the Yale Access app, navigate to House Settings > Lock Settings > Keypad Setting > Operating Mode and change this to Normal mode.
Check to see if the Volume is switched off:
You must be in Bluetooth range, launch the Yale Access app, go to House Settings>Lock Settings> Device Setting>Volume select High
This is the alert to replace the batteries. Replace all four (4) batteries* with new Alkaline batteries.
You can open the Yale Smart Safe with the Physical Key, then press the RED button next to the battery tray for 15 seconds to reset. Note the RED button only functions when then Smart Safe is setup in standalone mode, when the Safe is setup with the Yale Home app, the reset must be done by selecting factory reset via the app settings.
Make sure that you have new Alkaline batteries installed in your Smart Safe. Lithium or rechargeable batteries are not recommended.
You have five attemps to enter the correct code, the Smart Safe enters lock down for five minutes after five incorrect attempts and the Safe alarm will sound.
You can get a more visual help related to our products at our download center and in our library for support videos.
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