Here you can find the answers about troubleshooting with Matter.
The update and restart of all components help establish a stable connection.
Here are some simple steps to resolve issues with integrating your Smart Lock via Matter into your Apple Home:
1) Update Yale Products
Ensure that the firmware of your Linus L2 and The Yale Home app are up to date.
2) Update Matter Hub
Check if an software update is available for your Apple HomePod or your Apple TV . The current software version contributes to improving stability.
3) Restart Linus L2
Restart your Linus L2 by removing the batteries or the Power Pack for a short time and then reinserting them into the device.
4) Restart Matter Hub
Restart your Apple TV or HomePod.
The steps listed here will assist you in integrating your Linus L2 into your Smart Home and establishing a stable connection when one of the following errors occurs:
If the device fails to set up Matter in any of the apps:
You can get a more visual help related to our products at our download center and in our library for support videos.