Yale Access App to Yale Home App Support
Here are the answers to frequently asked questions about the Yale Access App transitioning to the Yale Home App. If you do not find what you are looking for please contact our customer support team.
Yale Access to Yale Home App FAQ
We are continually improving our services and evolving. Due to the upgrade of the app service, and Yale's strategy to improve consumer experience, you are invited to migrate to our Yale Home application.
This is not a scam, here at Yale we pride ourself in keeping you safe and continually provide the best possible service. As part of our strategy to improve consumer experience, we invite you to transition to our new app, Yale Home. Located HERE.
All notified users have to complete the migration before the cut off on 25th July 2023. You may be able to use Yale Access to operate the device temporarily but in order to avoid the situation where the devices cannot be used, please download Yale Home.
When you are alerted, our advice is to download Yale Home and sign in immediately. Please inform all your guests that have app access to your lock/house. They will need to migrate after you to avoid restricting access to them.
Note - You do not need to create a new account. Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app.
Devices and user information will be synchronised to Yale Home automatically (previous credential is required). We recommend that you inform all other owners and guests who have access to your property to download and log in to Yale Home. If you have an integration partnership such as Google Home, Apple Homekit, etc., you will need to set this up again by adding the integration into Yale Home via the 'Works With' menu.
You don't have to delink the 3rd party account in Yale Access. Once you transfer to Yale Home, rework with Yale Home from partners' app (except for Philips Hue, should be linked from Yale Home). It is noted that HomeKit will not be affected by migration.
The link to these integrations will be broken, you will need to set these up again, here are the steps to take:
Step 1
Download【Yale Home】from your respective APP Store and log in with your credentials (same as Yale Access).
Step 2
Click on the sidebar and enter in 'Works With' where you can find all partners we can integrate with.
Step 3
There are two methods to re-work with these partners:
- Select the partners name in Yale Home (if you would like to work with PHILIPS HUE, this is the recommended method).
- You can directly use the partner’s app to add the Yale device again.
Yale Home is the correct application.
Note - You do not need to create a new account. Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app.
If you previously had a Yale Access account, please use the same credentials and log in, do not create a new account.
Note - Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app.
Due to the upgrade of the app service and Yale’s strategy to improve consumer experience, please install our Yale Home application.
In order for all of your information to be synchronized, you need to log in with the same credentials that you are using for the Yale Access app.
A tip is that before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account. Should it be the case that old information is showing in the account information page, you can update these details in the Yale Access app before trying to log in to Yale Home.
If you have since forgotten your password, you can use "Forgot my password" in Yale Home to reset the password. You will then be able to verify yourself both via e-mail and phone number.
You can reset your password through the ' forgotten password' flow on the log-in page of Yale Home.
Alternatively use this link to reset your password via the online account management portal https://account.aaecosystem.com/loginNote - Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number when following the forgot password flow.
If you received a migration notification but cannot log in to Yale Home, please use the 'Forgot password' section in the Yale Home App.
If you don’t receive any messages, please use Yale Access.
If you have received a notification to migrate to Yale Home, you will use the Yale Home application, Yale Access will no longer be used.
Note - Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app.
The verification code sent by SMS or email may be delayed. You can wait for a while.
If you cannot receive the SMS, please try the email verification; If you still not receive the email verification code, please check the spam mailbox first. If each of upper solutions are not workable, please contact the after-sales service.
What the after-sales colleagues can do is to query the verification code through Yale Home tool and inform the customer, and at the same time report the event through jira for the developer to investigate the root problem.
Regions of North America will be limited to search for Yale Home. In this case, please change your account region to places outside of North America, so that Yale Home will be displayed properly in App Store.
Please contact customer service so they can investigate this for you.
This would indicate you don’t have a supported device and will need to use Yale Access. Please continue to use Yale Access.
The following message indicates your device is not compatible with Yale Home and you need to use Yale Access.
As part of the migration the connection between any integration (’Works With’) partner will need to be set up again. E.G. Alexa, Bosch, Homekit, Google Home, etc.
The Connect Bridge needs to be rebooted, this can be done either by disconnecting the Connect Bridge from the power outlet or by waiting 6 hours for your Connect Bridge to automatically reboot.
Yale Home App FAQ
With the Yale Home App, you are always in control of your front door, no matter where you are, right from your smartphone. Download the Yale Home App directly to your phone from the App Store or Google Play.
You can make updates to account information directly in the Yale Home App. Open the App, from the side menu navigate to User Settings by selecting View Profile on the upper left.
Currently, our App is optimized for iOS and Android mobile devices. Yale uses a token to authorize your mobile device entry to your home. For security purposes, this won’t work with a desktop application.
Only device Owners are authorized to add/remove or restrict others’ access. If you are a device owner and you wish to remove a guest from your device, open the Yale Home App and go to the Guest List. Select the user you wish to remove from the app. On the next screen, select REMOVE USER. Select the Delete option on the message to complete the steps. Change to guest access will appear in the Activity log.
If you need to remove a lock from your account, the following steps will help:
- Open the Yale Home App and navigate to the lock in the keychain
- Go to the guest list and select the contact and then choose REMOVE SELF
You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.
If you need to remove a lock from your account and you are one of a number of owners on the lock, you can remove yourself by following the steps above and selecting REMOVE USER. You can do this provided there is another owner on the lock. If you are the sole owner on the lock, you will need to perform a factory reset.
If you need to remove a lock from your account so someone else can install it, follow the directions to restore the lock to its factory settings.
If your smartphone battery dies, you can still use a physical key to unlock your door. Alternately, you can also access your lock by logging into your account while using a friend's or neighbour’s phone.
If you experience this, try closing out of the app completely, reopening, and reconnecting to the lock.
If you no longer see a device that was once installed on your app it is for one of two reasons:
- The device owner removed you;
- The device has been reset.
If the device owner accidentally removed you, contact the owner to re-add you. If the device was reset, you will need to complete the setup flow in the App again.
Yale Locks have two types of Owners: Lock Owners and House Owners. Lock Owners have unrestricted access to a Smart Lock that they are listed as an Owner on. They can also set up accessories such as Yale Connect and Keypad, on that lock. Details of Lock Access Types are outlined in this article.
House Owners can set up new Yale devices and edit house settings (house name, photo, and add/remove House Owners) for a house they are listed as a House Owner on. The following steps will enable you to add another House Owner or make changes to existing House Owners:
- Select the property from the keychain
- Navigate to House Settings
- Choose Edit House Owners
- Select or deselect from the list of existing House Owners to make changes
If you need to add a new person who is not already associated with the lock, follow the steps outlined in this article.
It’s easy to make changes to the house profile, such as the House Name and image, in the Yale Home App. You must be listed as a House Owner in order to make changes to the House Settings. To edit the name for a property:
- Select the property from the keychain
- Navigate to House Settings
- Select House Name & Photo
- Make the needed updates to the house name
- Close out of the app to finalize changes
PLEASE NOTE: Once you have made changes, you will need to close out of the app and reopen it for changes to appear.
You must be a Lock Owner to make changes to a lock name in your Yale Home App. Follow the steps below to rename an existing lock in your Yale Home App:
- Open the Yale Home App
- Select the house the lock is associated with from your Keychain
- Go to House Settings
- Select the device
- Select Lock Name
- Rename the lock in the field provided
PLEASE NOTE: Once you have made changes, you will need to close out of the app and reopen it for changes to appear
Updating the House Name & Photo is easy and is done using the Yale Home App. You must be listed as a House Owner in order to make changes to the House Settings. After you have set up at least one device on your account, select the associated property from the list in the keychain then go to House Settings → House Name & Photo. Select the plus sign over the photo and choose between: 1) Select Photo From Gallery; or 2) Take Photo. Follow in-app instructions depending on how you want to add the image to complete the steps.
PLEASE NOTE: Once you have made changes, you will need to close out of the app and reopen it for changes to appear.
Changes to your network impact your Yale devices. For example, if your Internet provider changes or you replace your Wi-Fi modem, you will need to update the network information, such as the password or network name, in order for some of your devices to continue working. Detailed instructions on updating changes to your Wi-Fi Network information, including which devices are impacted by these changes, are outlined in this article.
How-to-Guides
Issue keys to family, friends, and services listed in your contacts with Yale. Simply send each guest an invitation to download the app. After doing so, they'll have instant access to your home based on the access levels you set. If they already have an Yale Home Account, your key will appear in their keychain after you send the invite provided you send it to the number listed in their Yale Home Account.
Read on iOS or Android (depending on your device) below for steps to invite guests to use your Yale Home Smart Lock.
iOS
To add a guest, first send them an invite:
- Open the Yale Home App and select the Guest Icon from the menu on the lower right of the screen.
- Select Invite and then choose an invite option. Enter the guest's phone number or select them from your contact's list to invite them to use your lock.
- Select Send Invite once you have added your guest and designated their access level and type.
After you invite a guest to your Yale Assure, they will receive a text notification with a link to download the Yale Home App. When the invitee downloads and opens the Yale Home App, they have three options to log in. Your guest should choose the blue button that says I RECEIVED AN INVITE. Selecting this option adds your lock to their keychain. Your guest will be added to your Guest List and they will see your lock in their Keychain on their Yale Home App.
If your guest selects the option to SET UP MY FIRST YALE HOME DEVICE they will be prompted through the lock setup flow, but will be unable to complete the flow as the device is already associated with your account.
The last option is to SIGN IN to an existing account. Yale Home users that already have an account with devices associated with it can use this option to log in.
Guests have limited access to the Yale Assure. If you want to give someone more access, such as Auto-Lock or Auto-Unlock privileges, you can upgrade them to Owner access.
If you have an Yale Home Keypad, it's just as simple to issue your Guests an entry code.
Android
To add a guest, first send them an invite:
- Open the Yale Home App and select the Guest Icon from the menu on the lower right of the screen.
- Select Invite and then choose an invite option. Enter the guest's phone number or select them from your contact's list to invite them to use your lock.
- Select Send Invite once you have added your guest and designated their access level and type.
After you invite a guest to your Smart Lock, they will receive a text notification with a link to download the Yale Home App. When the invitee downloads and opens the Yale Home App, they have three options to log in. Your guest should choose the blue button that says I RECEIVED AN INVITE. Selecting this option adds your lock to their keychain. Your guest will be added to your Guest List and they will see your lock in their Keychain on their Yale Home App.
If your guest selects the option to SET UP MY FIRST YALE HOME DEVICE they will be prompted through the lock setup flow, but will be unable to complete the flow as the device is already associated with your account.
The last option is to SIGN IN to an existing account. Yale Home users that already have an account with devices associated with it can use this option to log in.
PLEASE NOTE: Guests need to have a compatible smart phone to download the Yale Home App and use your Smart Lock.
Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock.
Yale offers 2 access levels: Owner and Guest. A lock Owner has full access to the lock and Guests have limited access (outlined under Access Levels). Only lock Owners can invite Guests to a lock. When inviting Guests, you can customize their access level and choose to be notified when they operate your lock.
There are also different Access Schedules: Always, Recurring, and Temporary (outlined under Access Schedules).
Lock Owners
Lock Owners are users who:
- Can lock and unlock door via Yale app
- Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
- Can use Auto-Unlock
- Can invite/remove other owners
- Can control all lock settings
- Can view activity feed
- Can view guest list
Access Schedules
Always - Guests will have unlimited access, but the owner can change or delete their access at any time.
Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.
Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.
Guests
Guest is the default access level for anyone invited to your Yale Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter. Guest users:
- Can lock and unlock door via Yale app*
- Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
- Cannot use Auto-Unlock
- Cannot invite/remove other owners
- Cannot control all lock settings
- Cannot view activity feed
- Cannot view guest list
*Cellular data or an Internet connection is required. Due to the 3 Guest Access Schedules, our servers need to verify that the guest is connecting during the timeframe that they are authorized.
Access Schedules
Always - Guests will have unlimited access, but the owner can change or delete their access at any time.
Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.
Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.
Yale Access to Yale Home Integrations information
From the 17th of May, the Yale Access App will be changing to become the Yale Home App, to grant users a more connected Yale ecosystem of smart devices and integrations, all easily controlled using one intuitive app. If you use one of the integrations below, we would like to inform you of an important change to the running of your device.
The integration with your Yale device will require a new setup in the Yale Home app to continue to use this service. Some integration won't be available to users within the Yale Home app from the 17th, so if you transfer your account, integration with our device will not be possible. If you choose to wait to move your account, you will still be able to use our integration on the Yale Access app until the 30th of June.
We will let you know as soon as possible when the integration below will be working and ready to use within our partners’ app.
When ready, download the Yale Home app and log in with the existing details you currently use to log into your Yale Access app. With the new app, there’s no required to create a new account or set up your products again, once you have logged in you will be good to go. When you have transferred your account over to the new app, please follow the instructions to establish your connection, or discover if the integration can only be re-established within our partners’ app.
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