1. Smart Alerts

Smart Alerts will be sent as notifications, and many of them will appear in the Activity Feed.

Smart Alert options currently include manual lock events, user specific lock operations, notifications for when a door is left open Smart Lock Pro only, Auto-Lock notifications, and the door is locked with a One-Touch Keypad operation (requires Yale Smart Keypad).

Over time, additional notifications and scheduling options will be added.

For the best Smart Alerts experience, we recommend that the Yale Smart Lock is paired with the Yale Connect.

2. Creating Smart Alerts

Smart Alerts can be found in the Notifications section of your lock settings.

Select “Create a Smart Alert” to get started.

Select “Choose an event”. On launch, users will be able to select one of five alerts:

The Door is locked or unlocked manually

• This alert will notify you any time someone operates the Yale Smart Lock by hand or using a key.

The door is locked or unlocked by a specific user

• This alert will notify you any time a specified guest or owner operates the lock via Bluetooth. This includes unlocking the lock using the app or Auto-Unlock.

The door is left ajar for Smart Lock Pro only

• This alert will notify you any time the door has been left open for a specified amount of time. This time can be adjusted in the lock settings page.

The door is Auto-Locked

• This alert will notify you anytime your Yale Smart Lock Auto-Locks. Auto-Lock can be set up in the lock settings page.

The door is One-Touch Keypad locked

• This alert will notify you anytime the Yale Smart Lock is Locked using the One-Touch Lock feature on the Yale Smart Keypad.

3. Modifying and Deleting Smart Alerts

Existing notifications can be deleted at any time from the Smart Alerts page in the notifications section of Lock Settings page.

You will see all of your Smart Alerts listed on the Smart Alerts page. To modify these notifications, tap on any of the listed notifications. You will then have the option to delete this notification by tapping the delete button on the bottom of the page.

Finally, confirm that you would like to delete this notification and you will no longer receive this notification.

4. Not Receiving Smart Alerts

Most Smart Alerts require that your Yale Smart Lock is set up with the Yale Connect Wi-Fi Bridge. If your Smart Lock is not set up with the Yale Connect, you will not receive most alerts unless you are connected to your lock via Bluetooth.

A factory reset will restore the Yale Smart Lock back to its factory setting. Factory resetting the lock will erase all guest and owner data, restoring it back to its original condition. It will also remove the lock from any owners' or guests' keychain. 

An owner does not need to be near the lock to reset it. However, you will need to have access to the lock in order to re-calibrate it. 

Open up your Yale app and go to the screen where you operate your lock.

• Select the Settings Gear Icon on the icon menu
• Select Factory Reset
• Select Reset Lock

Select the Gear Icon Above Your Lock Circle

View Your Serial Number on the Lock Settings Page

You can now operate and manage multiple Yale Locks through the drop down widget from your iOS device! This feature gives you the ability to operate your lock or multiple locks instantly. Please make sure that you have Yale app version 2.0.38 or higher to enable this feature. 

1. How to add the Yale widget (v.2.1.10 or higher)

• Go to Your Drop down widget menu
•  Press Edit
  

• Press the + to add Yale to your widget dashboard

• Press Done once Yale is added to your widget dashboard
  

        You will now be able to see your Yale Smart Lock displayed in your drop-down widget dashboard. The app will automatically open and operate using the "Unlock Door" or "Lock Door" command.

2, Multiple locks

If you have access to multiple Yale Smart Locks you can choose the locks you would like to display on the widget.

• Press Add/Remove Locks

• Select the locks you would like to display, and  Press "Apply Changes".
  

You can now operate multiple locks via the Yale widget

For more information on sharing HomeKit access with other users, check out this article. 

Here's a quick video of inviting a user to share HomeKit access on your Yale Smart Lock HomeKit enabled lock.

Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls, and Auto-Lock.

Firmware updates will begin automatically when the lock owner connects to their lock. You will still be able to operate your lock via the app during the update. Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your lock, with the Yale app open throughout the whole update.

How to Update Your Lock's Firmware

Yale Smart Lock firmware update will notify you and begin automatically.

Wait for the update to install updates 2 of 2. The update could take up to 15 minutes. To ensure a speedy update make sure your phone is connected to your local WiFi network.

Once your lock has completed "Update 2 of 2" you will see a "Updating Lock Firmware" screen. It will then continue the update and begin the last part "Update 1 of 1".

Almost done! Please wait while the last part of the firmware update completes "Update 1 of 1".

Once complete, you will get a notification letting you know that the lock update was successful.

How do I know if my firmware update was complete?

You can check the firmware version on the app under Lock Settings. Tap the Menu Icon and navigate to Settings. Select your lock and navigate to Firmware Version, where you'll be able to view your firmware version.

Firmware FAQ

What does the firmware update do? 

The new firmware update will help improve connection speed, connection reliability, motor controls, and Auto-Lock.

How long will the update take?

The firmware update should last 5-15 minutes depending on your WiFi connection. For a speedier update please be sure your phone is connected to your home/local WiFi network.

Can I postpone the firmware update for later?

There is no option to postpone the update, but if you do not stay by your door, the update will not complete at that time. Each time you connect to your lock it will prompt you to complete the update. Firmware updates are very important. We recommend completing it as soon as you can. 

Can I operate my lock during the update?

Yes, you can still operate your lock manually or via the app during the update without any interference.

Does my phone need to be near my lock during the entire update?

Yes, your phone should be near your lock to complete the update.

Does the Yale app need to be open during the entire update?

Yes, your Yale app will need to be open to complete the update. The app will keep your phone awake during the update process.

Will the update continue if I have the app running in the background while I do other things like check my email or operate another app?

No. The progress will be saved, but you will need to keep your Yale App open in order to complete the update. 

Oops! I closed out of the app before the update was complete. 

That's ok. Next time you connect to your lock it will begin the update automatically.

What if my phone goes to sleep, will it complete the update?

The update will continue, even if your lock is set to lock at a certain time.

I have multiple locks, is there a way I can update them all at once?

No, the firmware update will need to be completed for each individual lock.

I have an Yale Connect as well, is that affected?

No, the Yale Connect is not affected and will resume normal use after the update is complete.

Are my guests going to have to go through this update?

No. The firmware update is a one time update and will only be prompted from an Owners account.

Will my guests still be able to operate the lock if I have not updated the firmware?

Yes. Your guests will still be able to operate the lock, even if the firmware has not been updated. 

Tap the Settings Gear Icon Above the Lock Circle

Select Auto-Lock

Toggle Enable Auto-Lock on and Set the Auto-Lock Timing

*To activate this feature you must be an authorized owner in range of your lock

Remote connection requires a Wi-Fi bridge such as Yale Connect 

Yale Smart Lock Pro

We’ve recently updated the Yale app, you no longer need to manually connect remotely. The Yale app will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the Yale app and navigate to your lock screen, the app will do the rest.

The icon in the upper right of the lock screen will indicate how you are currently connected to your lock.

You are now able to access your lock away from home, using your phone's Wi-Fi connection.

The Yale Smart Lock retrofits to an existing deadbolt on the interior side of the door. From the exterior of the door, the lock looks the same as it did before the Smart Lock was installed. You can continue to use the original physical key to lock and unlock your door once the Smart Lock is installed. This is useful if your phone is lost, stolen, or if the battery dies.

If your phone is lost or stolen, follow these steps to regain access to your home:

To log out of all devices / disable your phone’s access to your lock, you will need access to the Internet and the email account you use with your Yale account. You can access the Internet via a desktop computer or an alternative mobile device such as another phone or a tablet.

• Step 1: Go to the website lostphone.yale.com
• Step 2: Enter the email address used for your account in the online form and select “Submit”
• Step 3: Log into your email account to retrieve the code we sent you
• Step 4: Go back to the online form to enter the code that we sent to your email and select “Submit.” 

You are now logged out of your Yale account. 

To regain access to your home:

If you have a physical key, you can use that to get into your home.

If you don’t have a physical key, you will need to gain access to your lock using another smartphone.

• Step 1: Download the Yale app to a substitute smartphone.
• Step 2: Log into your Yale account

You can now operate your lock using this phone. Once you have a permanent replacement phone, there is no need to set up your Yale devices again. All that is required is to download the Yale app on the replacement phone and sign in / validate your phone number or email address. All of your Yale devices will remain set up in your account.

Additional Suggestions

Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)

iPhone users:

Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.

Android users:

Visit www.google.com/android/devicemanager and log into your Google Account.

If your phone cannot be located, you need to contact your cellular service carrier. If your phone cannot be retrieved your carrier can help you get a replacement phone and regain access to your phone number.

In order to provide optimal service to all our users, Yale maintains app support for the two most recent operating systems for both iOS and Android platforms.

Yale devices are compatible with most newer model iOS and Android phones supporting Bluetooth 4.0.

Compatible iOS Devices

Yale devices are compatible with newer phone models running iOS 11 or iOS 12*.

Compatible Android Devices

Yale devices are compatible with Android phones equipped with Bluetooth 4.0 and running Android 8 or Android 9*. We routinely test with phones from the major manufacturers, including Samsung, Google and HTC.

In some cases on specific phones, the Android Bluetooth stack can get stuck in a bad state, and may need to be re-started by the user by turning bluetooth on and off. 

Below are specific devices where performance has been inconsistent:

One+One

One+Two

LG V10

LG G4

*If you have already downloaded the Yale App and are running an older version of either OS, you will be able to continue using the version of the app you have, you just will not receive updates. 

If you have an Apple Watch and a Yale Assure Lock with Wi-Fi or other product used with the Yale Home app, you can use your Apple Watch to lock and unlock it. To lock or unlock with Apple Watch, open the Yale Homes App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.

Remote operations and Auto-Unlock do not work with Apple Watch.

PLEASE NOTE: Yale Homes for Apple Watch is available to Lock Owners only. If you would like to operate your lock using your Apple Watch you must be an Owner of the lock. 

Apple provides detailed instructions on how to set up your apps to appear on your Watch here.

Troubleshooting Apple Watch and Yale Home

If you experience issues using the Yale Home App on your Apple Watch, the following troubleshooting steps should help:

PLEASE NOTE: Yale Home for Apple Watch is available to Lock Owners only. If the Watch App shows that there are no locks available, your access may be limited to Guest. Contact the Lock Owner to adjust your access level.

First, reset your account password if you are unsure what it is. You will need your account credentials to complete the troubleshooting steps:

1. From your iPhone, open the Yale Home App
2. Tap the menu in the upper left corner
3. Select View Profile to open User Settings
4. Go to Change Password and update

Next, uninstall the Yale Home App from your iPhone by selecting the App until the X appears, then delete it from the device.

Then, power-cycle your iPhone and Apple Watch by powering each one OFF and then back ON.

Reinstall the Yale Home App on your iPhone by downloading it from the Apple Store.

Once the App has downloaded onto your iPhone, sign back in using your updated credentials.

Next, you will need to ensure that you can see the Yale Home App on your Apple Watch:

1. On your iPhone, open the Watch app
2. Go to Yale Home
3. Ensure the “Show App on Watch” option is enabled

Then, open the Yale Home App to the Lock Status screen on your iPhone as well as on your Apple Watch.

Please complete the following steps before attempting an operation on your Apple Watch:

1. With the Yale Home App open, hold down the flat button on the right hand side of the Watch
2. Let go of the button once you get to the screen asking to Power Off the Watch
3. Hold down the crown/dial of the Watch and it will force close your Yale Home App
4. Try to access your lock using your Apple Watch

You should be able to operate your Yale Home device using your Apple Watch. If you continue to experience issues, review the information available from Apple here.

PLEASE NOTE: If you had Auto-Unlock enabled for your lock(s), it will need to be re-enabled once troubleshooting steps are completed.