Here are the answers to the most common questions about Yale Front Door Wi-Fi Camera. If you do not find the answers you are looking for, you can also try our troubleshooting help.
First, you need to click on the motion notification button in the upper left corner of the live view page screen to enable notification.
If it says “Failed to subscribe” check the following configuration settings:
If you want to disable the camera's green LED while it is working, go to the camera settings and disable the device indicator.
Go to the camera settings, select “Alarm” then enable “Motion Detection”.
There are two methods to delete the camera from your account. Firstly login into your account in the Yale View app:
Method 1: Go to the preview page, then click the gear icon in the top right corner, go to the device settings page, slide to the bottom then delete the device.
Method 2: My Device->select corresponding device ->slide to the bottom ->Delete Device
For security reasons, each camera can be linked to only one account.
If you want to add the camera to a new Yale View account please delete it from the existing account first.
Go to device settings and select “delete camera”
You can use HD720 cameras with HD1080 DVR, but not the other way around.
This feature is not available.
You can get a more visual help related to our products at our download center and in our library for support videos.
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