Yale

Airbnb Integration FAQ – Airbnb Hosts

PLEASE NOTE: This integration sends out an email to the guest and bcc’s the primary host. In order for this integration to work properly, only the primary host can pair their Yale Account with their Airbnb account. If a co-host pairs their Airbnb and Yale accounts, the email will not be sent to either the primary host or the guest. In the event that emails are not being sent, please contact Customer Support.

FAQ

  • Smart Locks provide Airbnb hosts with an easy, automated solution for managing access to vacation rentals.

  • Follow these steps to give your Airbnb guests access to your rental property:

    Step 1: Connect Your Yale App and Airbnb Accounts
    • In the Yale App select the ‘Works With’ tab
    • Select ‘Airbnb’
    • Select ‘Connect to Airbnb’ and enter your Airbnb account information
    • As a Host, you will see each of your Airbnb listings
    Step 2: Pair Your Locks to Airbnb Listing(s)

    Pair lock(s) with the associated listing for all of your Airbnb rentals. If you have multiple locks on one rental home, select only the locks that you want to make available to guests.

    Step 3: Select Access Type

    There are two ways to facilitate access to your Airbnb rental for your guests: Yale App Access or Keypad Access.

  • Access via the Yale App
    • Guests receive an email with instructions to download the Yale App, create an account, and connect it to their Airbnb account.
    • Guest are then able to view the upcoming reservation in the app.
    • Guests can use the app to unlock/lock the door during their rental period.
    • Guest access is automatically revoked when the reservation ends.
    Access via the Keypad (if applicable)
    • The Yale App sends an email with a personal entry code to the guest once their reservation is confirmed.
    • The code is valid for the duration of the reservation.
    • If the reservation date/time is changed, the time period that the code is valid will change accordingly, but the entry code stays the same.
    • If the reservation is canceled, the code is deactivated.
    Notes About Keypad Use
    • If your lock has a connected keypad and you enable keypad access, the app auto-generates a random personal entry code for your guest.
    • When the keypad feature is enabled, guests are not required to install the app.
    • You can offer your guests keypad and app access by selecting both access options.
    • We recommend that hosts enable the One Touch Lock feature so that guests can easily lock the door when they leave.

    Products required for auto-keypad codes include:

    • 2nd or 3rd Generation Smart Lock
    • Smart Keypad
    • Yale Connect or Doorbell Cam

  • For home access via keypad, an Yale Connect or Doorbell Cam is required to automatically set the personal entry codes on the lock.

    For home access via app, an Yale Connect is not required. However, a Connect is recommended if you would like to remotely operate the Yale Smart Lock. If your guest does not have a compatible phone (check compatibility here), you have the option to remotely unlock the property for them. In this case, an Yale Connect needs to be paired with the Smart Lock.

  • Confirmed guests receive an email requesting that they contact you to make alternate arrangements if they are not interested in using the Smart Lock.

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      If you need to revoke access to your property from someone who has rented it through Airbnb, you need to end their reservation through Airbnb. If you end the reservation via the Airbnb app any time before the reservation is up, then Yale will follow the Airbnb integration and remove their access as well.

      For example, if a Guest books your property from 3:00PM 1/1/20 to 11:00AM on 1/5/20 and you decide to delete their lock access through the Yale App on 1/4/20 then the Airbnb integration will override this request and regrant that Guest access up until 1/5/20 11:00AM.

  • Your guest can use another phone to log into their account.

  • The guest can call the host to remotely unlock the property (Connect required).

  • The ratio between Airbnb and Yale accounts is 1:1. If you receive this error while setting up the integration between Yale and Airbnb, it indicates that the Airbnb account you’re trying to link to your account is already tied to an Yale Account. The Main Host for the Airbnb listing should also be the Owner of the Yale Lock. If you are having issues connecting with the lock, check with other Owners of the Yale lock to confirm if another user has already linked the Airbnb account you are attempting to link with their Yale account.

  • If there are multiple Hosts linked to the property, only the Main Host that linked the Airbnb with the Yale Account will be bcc’d on the confirmation email to the guest. If you are a Co-Host or Primary Host on the property, you will not receive automated emails sent to guests. 

  • If you decided you no longer want to use the Airbnb and Yale integration, you can disconnect your accounts with the following steps:

    1. Open the Yale App
    2. Navigate to Works With from the side menu
    3. Scroll to Airbnb
    4. Select DISCONNECT
    5. You will receive a notification to confirm you wish to disconnect your accounts.

  • Follow the steps below to integrate your Yale Access account with your Airbnb account.

    1. Tap the menu icon and choose Yale Access
    2. Tap the Yale Works With tab
    3. Choose Airbnb
    4. Tap the Connect to Airbnb button
    5. Sign in with your Airbnb login
    6. Tap Accept at the bottom of the page
    7. Your account is now linked

    For further information about the Airbnb integration for both guests and hosts, please see: Airbnb Integration FAQ.

If you need additional support

You can get a more visual help related to our products at our download center and in our library for support videos. 

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