FAQ about Yale Smart Keypad

The Yale Smart Keypad includes the capability to enable One-Touch Locking, meaning you can lock your Smart Lock just by pressing the Yale button on the bottom of the Keypad.

One-Touch Lock notifications are turned off by default, but notifications can be enabled in Keypad Settings.

PLEASE NOTE: One-Touch Lock notifications will only be received by the person who set them and you must have a Yale Connect Wi-Fi bridge to receive One-Touch Lock notifications.

The Yale Smart Keypad facilitates access to up to 220 unique 4-6 digit codes, which are stored on the smart product that the keypad is associated with.

The code limit for the Yale Smart Keypad is 220 unique codes. Once the limit is reached, existing codes will need to be removed to make room for new ones. After deleting a code, it is helpful to refresh the keychain to push changes as they are made.

Keypad Owners can delete and update entry codes from within the Yale Access. To make changes to entry codes for specific guests, including deleting them, open the App and navigate to the Guest list for the Keypad. Find the guest entry for the code you wish to make changes to and select. Next, select the entry code and either EDIT ENTRY CODE (blue button) to make changes or DEACTIVATE ENTRY CODE (white button) to delete the entry code.

Resetting a Smart Keypad will delete all entry codes affiliated with that Keypad. If you wish to reset your Smart Keypad, do so as a last resort only. A factory reset of your Smart Keypad will result in the deletion of all codes associated with the Keypad. If you decide that a factory reset is the only path forward, you will need to first remove the connection with the lock from the server:

1. Open the Yale Access App

2. Go into the Keypad Settings menu

3. Select DISCONNECT to remove the Keypad from the Lock

4. This action triggers the system to send your unique reset code

5. Enter that into the keypad to complete the reset

PLEASE NOTE: You must be within Bluetooth range of the Keypad in order to disconnect the device.

The Smart Keypad runs on two AAA batteries. Estimated battery life is 3 months.

When the keypad's batteries are running low, the keypad flashes red rapidly every 5 seconds. Battery level can also be checked in the Settings menu for the associated keypad in the Yale Access App.

The Smart Keypad requires two AAA batteries. We recommend replacing both batteries every time the batteries are replaced. To remove and replace the batteries in your Smart Keypad:

1. Push in the tab at the bottom of the Keypad to release the keypad from the back panel

2. Remove the backing and the batteries

3. Insert 2 brand new AAA batteries

4. Clip the keypad back onto the back panel

They keypad displays the following light activity:

Slow pulsing red LED: Setup mode

These last for 30 minutes and then turn off if keypad setup is incomplete. To put the keypad in setup mode again, remove and reinsert one battery.

Pulsing LEDs after code entry: Establishing Bluetooth Connection

This lasts for 30 seconds. If the keypad is unable to establish a Bluetooth connection with the lock, the LEDs will stop pulsing and nothing else happens.

Rapid LED flashes: Batteries are low

If the batteries in the Keypad are running low on power and need to be replaced, the entire keypad will flash red rapidly every 5 seconds. The LEDs will stop pulsing once the batteries have been replaced with new ones.

Information about your keypad such as the serial number is available in the Yale Access App. Follow these steps to find your keypad's serial number:

1. Open the Yale Access App

2. Select the house from your Keychain

3. Click on the settings tab at the bottom of the screen

4. Select the Keypad to open the device's setting's menu

5. The Keypad's serial number is displayed in Keypad Settings.

6. Alternatively, your Smart Keypad's serial number can be found on the back of the device.

In the event that you need to temporarily disable your Smart Keypad, this article should help. You need to be within Bluetooth range of your Keypad in order to complete the following steps:

1. Open the Yale Access App.
2. Select the applicable lock from your Keychain.
3. On the lock circle screen, select the Settings Gear.
4. In the Settings Menu, choose Keypad Settings.
5. Toggle the Keypad Enabled option to "Off".

6. The Keypad is now disabled. To re-enable the Keypad, go back through the steps and toggle Keypad Enabled to "On".

   PLEASE NOTE: One Touch Lock will also be disabled after you disable the keypad.

You must be within Bluetooth range of the Keypad in order to disconnect the device. Please also be aware that removing a keypad from the lock will also remove the entry codes associated with that keypad. If you'd like to disconnect your Smart Keypad, please do the following:

1. Tap the gear in the icon bar and select Keypad Settings.
2. Select Disconnect Keypad (you may need to scroll down the list).
3. Select Disconnect. This action triggers the system to send your unique reset code.
4. Enter the code and press the logo button to complete the disconnection process.

The Keypad emits either 1 buzz or 2 buzzes. 1 buzz means an incorrect code was entered. Go into the Guest List and ensure the correct code has been entered. Also check the Keypad settings to ensure the device is enabled. 2 buzzes means there is a communication issue between your Keypad and your smart product. If this occurs, you may need to put the device into setup mode and complete configuration. 

This guide provides steps to set up your Yale Smart Keypad. Before the installation begins, you may be prompted to update the firmware on your lock.

1.     Before beginning the setup process, make sure the back light is blinking

2.     Open the Yale Access App and select the 3 lines on the left then tap Set Up New Device

3.     Scan the QR code on the back of the keypad when prompted

4.     Select Start Setup and follow the onscreen instructions. You'll see a series of screens as the Yale Access app connects to your Smart Keypad and prepares it for use. As part of the process your Yale Keypad will download any new firmware updates, and will ask you to select which lock the keypad should work with

5.     Select Continue

Congratulations! Your Smart Keypad is ready to use.

Yes, for security if an incorrect entry code is entered 7 times, the keypad will timeout and not accept further entry codes for 5 minutes.

Operating Temperature: -25℃ to 50℃

Storage Temperature: -30℃ to 60℃

Operating Humidity: 0 to 95%