Yale Smart Keypad on a wall.Yale Smart Keypad on a wall.

Support for Yale Smart Keypad

Getting Started

  • How to Set Up Your Smart Keypad

    This guide provides steps to set up your Yale Smart Keypad. Before the installation begins, you may be prompted to update the firmware on your lock.

  • How to Install: Yale Smart Keypad

    This article covers the steps needed to install your Yale Smart Keypad and set it up in the Yale Access App. You may be prompted to update the firmware on your lock before setup begins.

  • Support for Getting Started

Everyday Use

  • How to Disconnect a Smart Keypad

    Here we cover the steps necessary to disconnect a Yale Smart Keypad from a Yale Smart Lock.

  • How to Set Keypad Timed Access Codes

    Yale Smart Lock owners have the ability to issue Always On, Temporary, and Recurring entry codes. If you have a keypad connected to a Yale Smart Lock, you can follow the instructions below to add an entry code.

  • How to Update the Firmware on your Yale Smart Keypad

    To update your Yale Smart Keypad’s firmware please perform the following steps.

  • How to Enable Power Saving Mode for the Yale Smart Keypad

    Power Saving Mode can help preserve your keypad's battery life. As default the keypad is set to be in power saving mode meaning that the keypad will not light up until one of the keys is pressed. If you choose to turn it off, your Smart Keypad lights up when it detects that a hand is nearby. Follow the steps below to turn off Power Saving Mode.

  • Support for Everyday Use

Troubleshooting

  • Entry Code Fails to Unlock the Door

    Here you can find help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. If you are unable to find your Keypad in the Yale Access App, it may need to be put in Setup Mode.

  • Reset the Yale Smart Keypad

    In order to complete these actions, you need to be within Bluetooth range of your keypad, and have your phone with the Yale Access App downloaded. PLEASE NOTE: You need to be an Owner of the product (i.e. Yale Access enabled Smart devices like Smart Locks) associated with the Keypad to put the device in setup mode.

    Follow these steps to put your Keypad into setup mode.

  • Support for Troubleshooting

FAQ

  • Smart Keypad Operating Specs

    Operating Temperature: -25℃ to 50℃

    Storage Temperature: -30℃ to 60℃

    Operating Humidity: 0 to 95%

  • If the wrong code is entered too many times, will my keypad timeout?

    Yes, for security if an incorrect entry code is entered 7 times, the keypad will timeout and not accept further entry codes for 5 minutes.

     

  • What is the expected battery life?

    The Smart Keypad runs on two AAA batteries. Estimated battery life is 3 months.

  • What do I do if I reach my code limit?

    The code limit for the Yale Smart Keypad is 220 unique codes. Once the limit is reached, existing codes will need to be removed to make room for new ones. After deleting a code, it is helpful to refresh the keychain to push changes as they are made.

  • See all FAQ

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