Here you can find the answers about Troubleshooting your Yale Connect Wi-Fi Bridge.
Yale Connect Wi-Fi Bridge displays its current status through an LED indicator light on the front of the device. This page will help you determine the status displayed by the LED indicator and provide troubleshooting steps that can be taken to improve functionality.
Apple have made a change to the way Wi-Fi Accessories are setup in the 14.2 release of iOS. Because of this the way Connect Wi-Fi Bridges are setup on iOS has also changes.
Yale Connect Wi-Fi Bridge serves as a Wi-Fi bridge between our Servers and your Smart Lock so you can lock and unlock your Smart Lock remotely, right from your phone. With Yale Connect Wi-Fi Bridge, you can instantly let visitors into your home when you're not there.
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Here we help you get your Yale Connect Wi-Fi Bridge back online. First, it is important to figure out why your Yale Connect Wi-Fi Bridge is offline. In order to troubleshoot this issue, you need to be in the same location as the Yale Connect Wi-Fi Bridge and be an Owner of the lock associated with that Yale Connect Wi-Fi Bridge.
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This article can help you get your Yale Connect Wi-Fi Bridge back online. First, it is important to figure out why your Yale Connect Wi-Fi Bridge is offline. In order to troubleshoot this issue, you need to be in the same location as the Yale Connect Wi-Fi Bridge and be an Owner of the lock associated with that Yale Connect Wi-Fi Bridge.
Your Connect Bridge may be offline due to an Internet connectivity issue. Inspect your Wi-Fi connection to ensure that your Internet is working. If you’ve checked your connection and the Internet is working, try the following to reboot your Yale Connect Wi-Fi Bridge:
The Yale Connect Wi-Fi Bridge LED indicator should display the following:
No Light (a few seconds) → Yale Connect Wi-Fi Bridge is now pulsating green slowly.
If after rebooting, the Yale Connect Wi-Fi Bridge flashes green rapidly, the reset failed and the Yale Connect Wi-Fi Bridge is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time, but hold the button down for 7 seconds.
If this doesn’t work, disconnect and reinstall the Yale Connect Wi-Fi Bridge using the Yale Home App:
This completes the steps to disconnect your device. You can re-install Yale Connect Wi-Fi Bridge following the steps outlined on this page.
If the Yale Connect Wi-Fi Bridge stops displaying light activity, try unplugging it and plugging it back into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Customer Support.
If the Yale Connect Wi-Fi Bridge is displaying light activity not outlined in this FAQ, please see Troubleshooting the LED Indicator on Yale Connect Wi-Fi Bridge.
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The Yale Home App will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to your lock screen and the Yale Home App will do the rest for you.
The icon in the upper right of the lock screen indicates how you are currently connected to your lock.
Yale Connect Wi-Fi Bridge is an accessory that seamlessly combines with a Yale Home compatible Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home.
Yale Connect Wi-Fi Bridge plugs into any power outlet near your Yale Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Smart Lock. With Yale Connect Wi-Fi Bridge, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere through the Yale Home App.
Yes. Yale Connect Wi-Fi Bridge was designed to work with our Yale Home compatible Smart Locks
Yes. Yale Connect Wi-Fi Bridge requires an active compatible Yale Smart Lock for initial setup. If you have been accessing your Yale Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to add a Yale Wi-Fi Connect bridge.
To optimise Yale Connect Wi-Fi Bridge's always-on connection, one Yale Connect is currently needed for each Yale Smart Lock.
Yale Connect Wi-Fi Bridge supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.
Yale Connect Wi-Fi Bridge should be installed within 4 metres of your Yale Smart Lock for optimal performance and reliability.
Yale Connect Wi-Fi Bridge supports 100-240V ~ 50-60Hz 0.1A.
You can get a more visual help related to our products at our download center and in our library for support videos.
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