Here are the answers to frequently asked questions about Yale Smart WiFi Gen 2. If you do not find the answers you are looking for, you can also try our troubleshooting help.
Yale WIFI cameras do not require a wire to connect them to the DVR, these cameras do however need to be plugged into a power source (these are not battery powered). Only for the first setup, you need to connect the cameras to the router using the ethernet cable.
You can read the full answer below in the compiled list of FAQ.
No, you have to connect this directly to the router using an Ethernet cable. However, you can use wifi extenders with an embedded Ethernet port to get an access point closer to your DVR.
The system is designed to support up to 2 Wi-Fi cameras.
The Yale View App can be linked to the Yale Home App for quick access to your camera feed when an alarm event happens. When you download and create an account on Yale View App, a link button will be automatically be created in your Yale Home App.
No, the Smart WiFi and Smart Wired CCTV do not currently support this feature.
Yale WIFI cameras do not require a wire to connect them to the DVR, these cameras do however need to be plugged into a power source (these are not battery powered). Only for the first setup, you need to connect the cameras to the router using the ethernet cable. Once the setup is completed you can use the cameras with the wifi connection.
If it says “Failed to subscribe” check the following configuration settings:
Yale WIFI cameras do not require a wire to connect it to the DVR, these cameras do however need to be plugged into a power source (these are not battery powered). Only for the first setup, you need to connect the cameras to the router using the ethernet cable. Once the setup is completed you can use the cameras with the wifi connection.
Only for the first setup, you need to connect the cameras to the router using the ethernet cable. Once the setup is completed you can use the cameras with the wifi connection.
Left Click – Selects the item covered by the mouse pointer
Right Click – Back or escape function allows you to go back to the previous menu or screen
Scroll Wheel – This allows you to flick through the cameras on full screen.
Left-Clicking inside the text box on the DVR screens will enable the keyboard to write.
No, you have to connect this directly to the router using an Ethernet cable. However, you can use wifi extenders with an embedded Ethernet port to get an access point closer to your DVR.
The system is designed to support up to 2 Wi-Fi cameras.
Yes, you can have a mixture of wired and WIFI cameras
The number of wired cameras will be limited to the number of channel ports you have on the back of your DVR. The WIFI Kit can support up to 4 additional wired cameras on the DVR.
You can add 4 wired cameras to a Yale Smart WiFi CCTV system.
Yes, all Yale cameras have infrared night vision.
The Yale View App can be linked to the Yale Home App for quick access to your camera feed when an alarm event happens. When you download and create an account on Yale View App, a link button will be automatically be created in your Yale Home App.
No, the Smart WiFi and Smart Wired CCTV do not currently support this feature.
Yes, all Yale Hybrid DVR Hard drive capacity can be upgraded to a maximum of 4TB storage using 1 port SATA HDD.
This feature is not available.
WiFi Cameras will always be set on the first digital channels available (by default 4 and 5 for 4 channel DVR or 9 and 10 for 8 channel DVR). To move the channels Go to “Camera” in the main menu settings:
The system will then restart.
Please check how to move channels on the user manual.
No, although the DVR does supports audio input, to allow the addition of microphones.
You can get a more visual help related to our products at our download center and in our library for support videos.
