How do I set up my username/password?
You create an account through the Yale Smart Living ‘Home View’ App.
Support for Indoor Wi-Fi Camera – Pan and Tilt
Getting Started
Does the Pan and Tilt Camera need to be connected to Wi-Fi?
No, the camera can also connect using a standard Ethernet cable.
Support for Getting Started
Everyday Use
How do I capture images/video on the Pan and TIlt Camera?
You can save and share images or videos via Dropbox. You can also take photos and video clips when viewing the live feed in the App. If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera. This is an optional extra and does not come as part of the Home View Camera kit.
How do I fix my camera in place?
Please use the bracket supplied with the kit.
How do I reset my camera back to factory settings?
Complete the reset form on the app.
How do I perform a hard reset?
Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.
Support for Everyday Use
Troubleshooting
I cannot connect to the app, Pan, Tilt and Zoom
Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.
I’m getting motion detection alerts, but have no recorded footage of the event
The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.
I can’t connect wirelessly to my router
Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless.
I have forgotten my user account / password - Pan, Tilt and Zoom
You can reset your password by entering your email address on the Forgot Password form.
Support for Troubleshooting
FAQ
When an SD Card is inserted does this automatically record?
Yes, however, this is an optional extra and does not come as part of the Home View Camera kit.
Can I play back images/video?
Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.
Do these cameras have two-way audio?
Yes they do, you can listen or talk back with the built-in microphone and speaker.
Will my cameras work at night?
Yes, all Yale cameras have infrared night vision.
See all FAQ