Troubleshooting your Front Door Wi-Fi Camera - Light and Siren

1. Check if the Micro SD is inserted into the slot properly.
2. Pull down at the top of the Home Page of Yale View app to refresh the device list.
3. Go to check the Storage Status. If the memory card status displays as “OFF”, click “Format Storage Device”. You will need to enter the device password. The status will then change to “ON”. You can then start recording any event triggered video in the camera such as motion detection.

Please check your router is connected to the internet (try to open a web page with your phone browser) then try again.

This means that the camera was successfully connected to your wifi network but failed to add the camera to Yale View account.

Please reset your camera and follow the App set up process to set up your wifi connection again.

During the configuration process you can try the following:

1. During the wifi connection process, try to put your smartphone less than 30cm away from the camera and turn the phone sound on.
2. Try to move the camera closer to your router to complete the set up process. once set up you can move the camera to a different location
3. If your camera supports only 2.4GHz (means it is not a Dual Band Wi-Fi model), please make sure your smartphone is connected to your router’s 2.4GHz Wi-Fi during the configuration.

Please reset your camera and follow the App set up process to set up your wifi connection again.

During the configuration process you can try the following:

1. During the wifi connection process, try to put your smartphone less than 30cm away from the camera and turn the phone sound on.
2. Try to move the camera closer to your router to complete the set up process. once set up you can move the camera to a different location
3. If your camera supports only 2.4GHz (means it is not a Dual Band Wi-Fi model), please make sure your smartphone is connected to your router’s 2.4GHz Wi-Fi during the configuration.

You need to check if you have the latest Firmware.

Please go to the camera settings, select Cloud Upgrade and upgrade your camera Firmware.

1. Make sure your camera is connected to the internet.
2. Make sure your smartphone has internet access.
3. Make sure you have a strong mobile internet signal. If your network signal is weak you could have problems connecting to your camera.
4. Sometimes internet providers can set connection limitations to home routers (example, firewalls or parental control).

Please check you home router firewall is not blocking connection with your camera. Please check with your internet provider how to check that.

1. Please check the LED indicator status of your camera to see if your camera is connected to Internet.
2. Please check the Internet access of your smartphone, if the signal is too weak there may be problems with streaming.
3. If you are not able to stream the video even when your smartphone is connected to the same Wi-Fi network as your camera, your camera’s Wi-Fi signal may be too weak.

As Wi-Fi coverage always has its limitation, we have some suggestions:

1. Please make sure there are not too many objects around your Wi-Fi router or camera, as this can decrease the Wi-Fi signal.
2. If your Router or camera has external antennas, please try to change the antennas’ direction to see if this improves the signal.
3. Try to put your camera in a new location where it has better signal.
4. If your house is very big, and the place where you want to locate the camera is out of the Wi-Fi range, you can consider adding a range extender to extend the Wi-Fi coverage.

Reason

1. The camera is too far away from your Wi-Fi router/AP or there are too many obstacles between your router and camera, therefore the signal is not very good.
2. There are too many devices linked to your Wi-Fi which occupies too much bandwidth.
3. There are too many Wi-Fi signals nearby, which can cause interference.
4. The upload bandwidth is not high enough.

Solution

1. Put your smartphone in the same location as your camera, and check the Wi-Fi signal.
2. Please check with your Internet service provider whether your bandwidth is high enough. Are any other applications or devices within this network having connection or performance issues?
3. Change the Wi-Fi channel of your router to decrease Wi-Fi interference.

Reason

1. SD card is not initialised
2. SD card is faulty
3. SD card slot is damaged

Solution

1. Insert the SD card into the SD card slot, format the SD card with the Yale View app
2. Try the SD card on PC/smartphone/other devices, check whether the SD card is damaged. If it is a bad SD card, please try another one

For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again.

• If you want to add it to a new account, you must delete it from previous account first.
• If you forgot your account, please send a picture of the device label with clear SN number to Customer Support and tell us where you bought it.