Why is my alarm beeping every 30 secs with an amber circle around the Yale emblem?
This will be a fault in the system i.e. a low battery or a tamper fault. Please check the fault log in the App to see what the issues are.
Here you can find the answers about Troubleshooting your Yale Sync Smart Home Alarm.
This will be a fault in the system i.e. a low battery or a tamper fault. Please check the fault log in the App to see what the issues are.
Check all wires are connected and your router is connected to the internet, power down the hub including the backup battery and the router, then turn the hub and router back on. Try again to connect.
The PIR goes into sleep mode for two minutes. Please vacate the area covered by the PIR for a full 2 minutes before testing.
Check the connection going to your router. Then turn the hub and the router off together, swap the ports, and power both the router and hub back up together.
This is because the backup battery is switched off. Please turn on the backup battery under the white rubber grommet.
This could be due to a number of reasons… Compatibility, interference, out of range, a faulty device, Internet connection.
Please remove the keypad from the system then complete the following procedure:
Check the connection going to your router. Then turn the hub and the router off together, swap the ports, and power both the router and hub back up together.
Please press and hold for a least 5 seconds to activate.
This is because the app and hub are not synced. To sync these please see the gif below.
How to sync your App to the hub:
This is because the backup battery is switched off. Please turn on the backup battery under the white rubber grommet.
Please ensure the tamper spring in the back of the siren is flush against the wall. You can add packing material to compress the spring if needed.
This is because your PIR Movement Sensor covering the door or the Door/Window contact on the door is set to Burglar.
Any sensor that is covering or connected to an entry point must be set to Entry. This will then trigger the countdown when the sensor is activated.
Follow the steps below to change it.
The PIR goes into sleep mode for two minutes. Please vacate the area covered by the PIR for a full 2 minutes before testing.
Disconnect the power supply from the hub, and switch off the backup battery. Wait 30 seconds and reboot.
You have 3 hours from the time you turn on and connect the hub to the internet to register the app.
This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices.
This will be a fault in the system i.e. a low battery or a tamper fault. Please check the fault log in the App to see what the issues are.
Please ensure supervision is disabled in the settings app.
Check all wires are connected and your router is connected to the internet, power down the hub including the backup battery and the router, then turn the hub and router back on. Try again to connect.
This could be a number of reasons… Consider the location and environment of the sensors, for example ensuring that the PIR Motion Detectors are not close to sources of heat. Ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.
Please check your phone connection and ensure the latest app and firmware are downloaded to your device. Following this, please force close the app and re-open.
Please make sure the switch on side of the Keyfob is switched on. A light will flash blue when you need to use it. When not in use please switch it off in order to save batteries.
You can get a more visual help related to our products at our download center and in our library for support videos.
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