Please follow the quick start guide provided in your kit. All accessories in the kit are pre-linked and wire-free, making installation quick and simple. You will need to download the Yale Home App to create an account and configure your alarm settings.
Or view Yale's How to install’ tutorial video on YouTube.
The best height is between 1.8m and 2.1m above floor level, situated in the corner of the room.
In the Alexa app do the following to enable the Yale Smart Living custom skill.
In the Yale Smart Home app select Settings from the burger menu in the top left of the screen and select ‘Hue Lights Settings’. Then follow the on-screen instructions to link your Hue account to your alarm system.
All the devices in your Kit are already pre-paired with your Smart Hub. In case you have bought an additional Key Pad, please follow the instructions to add it to your system.
Accessories can be removed in the Yale Home App. Select the device section on the Yale Home App and follow the on-screen instructions.
You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app. To manage your notification settings go in the Yale Home App menu, select “Settings” > “Users”>”Notification Settings”.
This will be a fault in the system i.e. a low battery or a tamper fault. Please check the fault log in the App to see what the issues are.
Check all wires are connected and your router is connected to the internet, power down the hub including the backup battery and the router, then turn the hub and router back on. Try again to connect.
The PIR goes into sleep mode for two minutes. Please vacate the area covered by the PIR for a full 2 minutes before testing.
Check the connection going to your router. Then turn the hub and the router off together, swap the ports, and power both the router and hub back up together.
The Sync Smart Hub can support up to 40 accessories. The 200m range means you can protect your shed and garage too. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products.
The Sync alarm shares common accessories with the Yale Intruder alarm. These accessories have a prefix of AC- at the front of their product code. Please note EF, SR, and HSA Accessories are not compatible with the Sync alarm.
Yes, you can add more than one siren. You can add additional devices from the Yale Home App, go to the app menu, select “Add Device”, follow the instruction on the screen, activate the learning mode, and then press the learn button on the device. (remove the siren cover to access the siren learn button).
Please be aware that adding an additional siren will cause you to lose some of the management features
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.
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