Here are the answers to frequently asked questions about Yale SR Smart Home Alarm. If you do not find the answers you are looking for, you can also try our troubleshooting help.
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.
Yes, providing it is within 30m of the Smart Hub. We recommend using the PIR detector to protect the area.
The alarm will remain in the state it was before the Internet went down.
Yes, you can add 2 sirens via the Smart Living Home App.
You can add on a total of 20 devices. However a maximum of 6 control or view devices, for example, any combination of the PIR Camera, PIR Video Camera, or the Power Switch.
Read the full answer in the compiled FAQ below.
Top LED Green = Linked to the Server/Internet
Top LED not lit = No link to the Server/Internet
Middle LED Orange = System Fault. Further details can be found in the app
Middle LED not lit = System OK
Bottom LED solid red = System Armed
Bottom LED flashing red = System part Armed
Bottom LED not lit up = System Disarmed
The warranty is covered by the retailer, normally for 2 years.
Yes, you can add 2 sirens via the Smart Living Home App.
You can add on a total of 20 devices. However a maximum of 6 control or view devices, for example, any combination of the PIR Camera, PIR Video Camera, or the Power Switch.
The technical specification is 104 decibels (dBA). The internal siren in the Sync Hub is 100 decibels.
The siren uses non-rechargeable, D-type alkaline batteries.
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.
Yes, providing it is within 30m of the Smart Hub. We recommend using the PIR detector to protect the area.
Yes, Pet PIRs are available from the Yale Store website and other online retailers.
These are the available accessories:
The alarm will remain in the state it was before the Internet went down.
The hub will give an amber warning light, the app will tell you which device has a low battery.
Yes, PIR detectors upstairs must be set to “Home Omit” allowing movement upstairs without triggering the alarm.
You can view pet PIRs compatible with the Smart Home alarm range on the Yale Store.
Yes, when the alarm is set.
To be Insurance approved the system would need to be a graded alarm and comply with the European standard EN 50131.
All of our alarms are self -monitored and self-install, to ensure no monitoring fees, they are not graded and therefore do not comply with the standard.
Please check with your individual insurance providers if a graded system is required.
You can configure ‘part-arm’ settings in the Yale Home App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.
Please follow the instructions displayed below for instructions on how to part arm a Smart Home Alarm
You can get a more visual help related to our products at our download center and in our library for support videos.
