How do I install my Yale Smart Home Alarm?
Please click on the image to view a step-by-step video of how to install a Smart Home Alarm.
Support for SR Smart Home Alarm
Getting Started
What height should I position my PIR’s for optimum performance?
The best height is between 1.8m and 2.1m above floor level, situated in the corner of the room.
Smart Hub mounted on the wall or flat surface?
The Smart Hub can either be free-standing, vertically or horizontally on a flat surface with access to a mains socket and broadband Internet router. Or, it is also suitable for wall mounting – see the manual for instructions.
Support for Getting Started
Everyday Use
How do I add an accessory to my Smart Home Range System?
Accessories can be added to the Smart Home Range System via the app.
How will I be alerted if the alarm has been triggered?
You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app. To manage your notification settings go in the Yale Home App menu, select “Settings” > “Users”>”Notification Settings”.
Where can I find the smart watch app?
How do I change the keypad PIN?
Support for Everyday Use
Troubleshooting
I can’t register my Smart Home Alarm Range System to the app?
You have 3 hours from the time you turn on and connect the hub to the Internet to register the app.
I haven’t set up my app within the 1-hour setup window. What should I do?
Disconnect the power supply from the hub, and switch off the backup battery. Wait 10 minutes and reboot.
My keypad will arm but not disarm the system?
This is because the keypad hasn’t been initialized. Please remove the keypad from the system in the device settings menu, then initialize the keypad as follows:
1. Press panic button A, then 0000
2. The LED will flash continuously on the Key Pad
3. Press panic button A, followed by 7
4. Press disarm twiceRe-add the Key Pad to the system in the device settings menu in the normal learn mode way
Why does my alarm trigger as soon as I enter my property?
This is because your settings via the app are set to do this as a default. To change this, please see the images below.
Support for Troubleshooting
FAQ
How often will I have to change the batteries in my alarm system?
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.
I have a shed/garage, will I be able to use a detector in this location?
Yes, providing it is within 30m of the Smart Hub. We recommend using the PIR detector to protect the area.
What happens if the Internet goes down?
The alarm will remain in the state it was before the Internet went down.
How many accessories can I add to my Smart Home Range System?
You can add on a total of 20 devices. However a maximum of 6 control or view devices, for example, any combination of the PIR Camera, PIR Video Camera, or the Power Switch.
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