FAQ about Yale Motorised Safes

This is a long serial number, which can be found underneath the ledge of the keypad on a white label. The format of the code is ‘POXXX…’ and there may additionally be a ‘JK’ code.

Please contact your local support team for further information.

If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘Tick’ key and ‘3’ simultaneously.  Follow the ‘Set your code’ instructions to re-set your user code.

You need to press and hold ‘Tick’ whilst simultaneously pressing ‘2’ to change this setting.

To set the code successfully, press the ‘Tick’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘Tick’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, that to lock the safe door, you need to press the ‘Tick’ and ‘key’ to electronically secure the safe.

Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.

You can either wall or floor-mount this safe, and four bolts are provided for your use. Click here to view manual.

The safe will need to be re-set to factory settings.  Open the safe with the key, remove the fixings on the back cover.  Press the button until you hear a long beep, the display will show ‘good’.  You will now need to set your pincode and mastercode (the factory pre-set mastercode is 0-0-0-0).