Return and Exchange in-store and online

Yale is dedicated to providing quality products to every customer. If the products purchased from Yale Store or Yalesmart.com are faulty or does not match the description in the original listing, customer is allowed to do exchange or refund.

if you changed your mind, we will refund the purchase price or exchange those item(s) which you were purchased in-store or online, subject to the following conditions;

• Only item(s) purchased from Yale Store or Yalesmart.com can be returned or exchanged.
• Exchange and refund request within 7 working days upon receipt of item(s) before installation.
• We only accept one time exchange for items that have not been installed and must be in its original packaging with all tags attached and gift with purchase (if any) included
• All exchanges are depending on the stock availability after an exchange request is submitted.
• Item(s) purchased at Yalesmart.com can be returned in-store with proof of purchase, refund will not include shipping cost.
• Kindly note that all returned products will be inspected for their conditions and quality upon receipt. Yale reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph.

For refund or exchange, please contact your dealer directly where the Yale products were purchased.

Once the returns policy has been met, we will offer exchange or refund within 30 days.

All refunds will be issued only via Bank Transfer. Customer is required to provide bank details to the dealer, and it will be forwarded to Finance team for processing. Average 1 – 3 business weeks for the waiting time for the refund to be successfully transferred.