Yale

Return and Exchange in-store and online

We want you to be able to spend time with your family and loved ones in the best, safest, and most convenient way possible. But in case you have some product concerns/return or refund, here's our terms in accepting it:

SECTION 1: PRODUCT RETURNS & REPLACEMENT POLICY

ASSA ABLOY Philippines, Inc. (Yale) has taken care to ensure that our store personnel are equipped and trained to advice and give information that will help the customers to select the right products. Republic Act 7394 or the Consumer Act of the Philippines follows that consumer have the right to return and replace if the items are deemed broken or defective only within 7 business days from the date of purchase.

The customer is entitled to a replacement if the items they purchased from Yale Smart Shop or https://www.yalesmart.com/ph/ are deemed defective, do not match the description in the original listing, or suffer from any other circumstances covered by Section 4 Policy.

SECTION 2: UNAUTHORIZED REASONS FOR RETURNS & REPLACEMENT

The following items are not considered for a refund or replacement:

  1. Change of Mind.
  2. Wrong Product Ordered due to wrong declaration of required information during the Door Quality Assessment.
  3. Any items that are used or improperly handled which led to damaged item, packaging and missing parts after purchase will not be eligible for a product return/refund.
  4. Unauthorized/DIY installation

SECTION 3: ACCEPTED REASONS FOR PRODUCT RETURNS & REPLACEMENT

Items considered for return and replacement due to the following events:

  1. Item/s do not work based on factory specifications (i.e., factory defect)
  2. Damages based on courier mishandling the product.
  3. Item/s received are incorrect based on what the customer has ordered (or what was specified on the website at the time of purchase)

Yale Smart Shop will be responsible for the shipping cost of returns to where the items were purchased made within 7 days guided by the policies of the Department of Trade and Industry of the Philippines.

SECTION 4: PRODUCT REPLACEMENT TERMS & CONDITIONS

Items considered for replacement due to the following events:

CASESACTION PLAN
Older models with alleged faulty componentsItem replacement (same SKUs)
New models with alleged faulty components (Installed)Parts replacement
New models with alleged faulty unit  (Installed)Item replacement (same SKUs)

 

OLDER MODELSNEWER MODELS
YDM7116YDME50
YDM3109+
YRL222
J20+J20A
YDME70 (L & R)G-SLIDE
YMG30YMI70A
YMG40YDM7116A
YMF40+YDM3109A
YDR4110YDM7220
YMI70YRD226
 YDG313
 YDG413A

 

ASSA ABLOY Philippines, Inc. (Yale Home Philippines) reserves the right to do a technical evaluation of the product prior to approval of replacement process.

SECTION 5: PRODUCT REPLACEMENT PROCEDURE

Product returns within 7 days requirement must ensure that all products are returned unused and in their original packaging including:

  1. Screws, Batteries, Including the Product Manual with complete parts and accessories
  2. Original and Official Purchase receipt
  3. Copy of the card transaction slip for card payment
  4. Request Letter for Refund or Replacement signed by the customer and acknowledged by the Yale Smart Shop personnel.
  5. The original copy of the following requirements must be sent to Yale Smart Shops branch’s email address where the product is purchased and to our customer support: aaservicesupport.ph@assaabloy.com. This is subject for a (1) business day review upon sending of the requirements.

SECTION 6: ITEMS PURCHASED OUTSIDE YALE SMART SHOP

Yale Smart Shop reserves the right to accept returns for items bought from any Yale Smart Shops and/or www.yalehome.com/ph ONLY. Customers should go back to the original channel for purchases they made other than Yale Smart Shop. Returns will be entertained following the official returns and replacement guidelines.

SECTION 7: UNAUTHORIZED PRODUCT INSTALLATION

DIY or unguided installation of products purchase via Yale Smart Shop website: https://www.yalesmart.com/ph/ and Yale Smart Shop official stores is subject to warranty cancellation and non-replacement. Yale Smart Shop will not be liable for any damage, in case of DIY or unguided installation.

SECTION 8: INCORRECT DELIVERY

In case of incorrect item delivered, the customer may request for item replacement following the terms below:

  1. Whereas packaging is complete and intact including product manual, screws, batteries, and complete parts and accessories of the unit.
  2. Signed request form together with the receipt and valid ID, delivery and pick-up will be scheduled and shouldered by ASSA ABLOY Philippines Inc. within 7 – 10 business
    days following the guidelines.

SECTION 9: REFUND TERMS

Request for refund is subject to Management approval if it is requested 7 days from date of purchase following the prevailing guidelines for returns and replacement. Refund is subject to bank approval with 2.75% – 5% bank surcharge with minimum of 30 days to process.


ASSA ABLOY Philippines, Inc. reserves the right to change these terms and conditions at any time without prior notice.