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Yale Connect Wi-Fi Bridge Support
FAQ
Yale Connect is an accessory that seamlessly combines with Yale Home Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home.
Yale Connect plugs into any power outlet near your Yale Home Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Home Smart Lock. With Yale Connect, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere through the Yale Home app.
Yes. Yale Connect was designed to work with Yale Home Smart Lock.
Yes. Yale Connect requires an active Yale Home Smart Lock for initial setup. If you have been accessing your Yale Home Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to set up an Yale Connect Wi-Fi bridge. To add a Yale Connect to an existing Yale Home Smart Lock, follow the setup instructions outlined in "Setting Up Yale Connect Bridge" article in How-to Guide below.
To optimize Yale Connect's always-on connection, one Yale Connect is currently needed for each Yale Home Smart Lock.
Yes. The ratio of Yale Home Smart Lock to Yale Connect Bridge is 1:1.
A Yale Connect Bridge is needed for remote operability and to receive alerts of events such as manual locking and unlocking, Auto-Lock and Keypad operations, when you’re away from home. A Yale Connect Bridge is also needed for certain integrations such as Amazon Alexa and Google Home.
Yale Connect Bridge supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.
Firmware updates are released periodically to help improve the connection speed and reliability of your Yale Connect Bridge. The firmware on your Connect will update automatically whenever there is a new firmware update and there is no need to take any action provided the device is online.
If you need to check the latest firmware update on your device, open the Yale Home App and go to House Settings. Select the Connect from the listed devices to enter Connect Settings to find the last firmware update.
Yale Connect Bridge should be installed within 9 meters of your Yale Home Smart Lock, but we recommend within 4.5 metersfor optimal performance and reliability.
The placement of your Yale Connect Bridge in relation to your Yale Home Smart Lock may impact the overall signal for the device. When the BLE (Bluetooth) Signal displays as poor in the Yale Home App this is typically the result of the Connect and the Smart Lock being placed on the same wall. Try moving your Connect to an opposite-facing or perpendicular wall surface from your Yale Home Smart Lock and see if this improves your overall signal and connectivity.
You may find that the app indicates a poor BLE Signal yet you are able to use your lock remotely without issue. If you have consistently reliable remote connectivity and the app indicates a poor BLE Signal, you may consider leaving the setup as is especially if you have a limited number of outlets to select from.
A hard reset technically returns Connect to its factory settings by putting it back into setup mode. To perform a hard reset on your Connect, leave the device plugged in and hold the reset button down for 5 seconds, then let go. You should see a pulsating green light, which indicates that the device is back in set up mode. If you want to set up your Connect again, follow these set up instructions in "Setting Up Yale Connect Bridge" article in How-to Guide below.
If the Connect flashes green rapidly, the reset failed and the Connect is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time and hold the button down for 7 seconds.
Yale Connect Bridge supports 100-240V ~ 50-60Hz 0.1A.
Connect does not have a back-up power source. In the event of a power outage, you will only be able to access your lock over Bluetooth, but remote access will be unavailable.
Please refer to the "How to Improve Wi-Fi and Bluetooth Signals for Yale Connect Bridge" article in How-to Guides below to find information to help you troubleshoot your Connect's Wi-Fi and Bluetooth signals.
Troubleshooting
Yale Connect Bridge displays its current status through an LED indicator light on the front of the device. This article will help you determine the status displayed by the LED indicator and provide troubleshooting steps that can be taken to improve functionality.
General Troubleshooting
Yale Connect Bridge uses Bluetooth to communicate with your Yale Lock. There are a number of potential reasons for poor communication between your Yale Lock and Yale Connect Bridge. For best results:
- Make sure your Yale Connect Bridge is within Bluetooth range (typically within 30 feet. We recommend less than 15 feet for optimal performance)
- Make sure the batteries in your Yale Lock have enough charge
- Ensure your Yale Lock is operable using the Yale App in normal mode (not remote connect mode) standing near the location of your Yale Connect Bridge
- Yale Connect Bridge needs a good Wi-Fi connection with access to the Internet to function
- Ensure your home network is online
If you continue to have issues, remove Yale Connect Bridge from the power outlet, restart your home Access Point and plug Yale Connect Bridge back in to the outlet.
Additional information and troubleshooting steps for Yale Connect Bridge is below. Read on Red Light, Green Light, or No Light depending on the LED behavior your Connect is displaying.
Red Light
The Red LED is used to display warning status codes related to temporary connectivity issues.
RED LED Activity
Meaning
Operation or Instructions
Solid light The Connect timed out of setup mode or it has been permanently knocked offline (if it was set up)
Reset the Connect. Leave the Connect plugged into the wall and hold down the round reset button on the front of the device for 5 seconds, then let go. The Connect will need to be configured in the app following a hard reset. Go through the in-app setup flow again to reconfigure.
1 short Wireless configuration timeout
Connect is unable to connect to your Wi-Fi network. It may help to move your Connect closer to your Wi-Fi router and retry setup.
If you have two wireless access points that have the same network name and password, one of them may need to be reconfigured. If you'd like to keep two separate networks, change the name of one of them. If you'd like one to increase the range of your network, you may need to reconfigure one of the routers.
2 short Wi-Fi link unavailable
Check that your wireless router is plugged in and powered on. Then, connect your Wi-Fi to a computer or other device to ensure it is working properly.
3 short Wi-Fi communication failure
Your Wi-Fi name and/or password may have changed. Reset the Connect by holding down the button for 3 seconds and set up again using the Yale App.
4 to 6 short Server communication errors
Unplug your Connect for 5 seconds, and plug it back in.
7 short Bluetooth communication error
Connect is having trouble connecting to your lock via bluetooth. Try moving Connect closer to your Smart Lock to improve the bluetooth signal.
Reset your Yale Lock by removing and reinstalling batteries after checking battery life.
1 to 9 long Temporary communication issues
Unplug Connect for a few seconds, and plug it back in.
10-12 long Configuration errors.
Reset the Connect by holding down the button for 5 seconds and set up again using the Yale Home App.
Continuous flashing Temporary error (Connect may come back online eventually)
Wait and see if the error corrects as the activity might be the result of a network error, such as the network being down. If the light goes solid red, see the troubleshooting steps for a solid red light below.
Green Light
The Green LED indicates normal remote operations are in process and typically requires no action.
Green LED Activity Meaning Operation or Instructions Solid light Connect is communicating with our servers or the associated Yale Lock.
Normal operation. No action needed.
Slowly pulsing Waiting to be set up (Provisioning Mode)
Set up the Connect: Go to Lock Settings and tap Connect to Wi-Fi in the Yale App.
2 flashes Connect is updating its internal firmware
Wait for the update to finish.
3 flashes Connecting to Wi-Fi
Normal operation, connecting to your Wi-Fi network.
4 flashes Connecting to bluetooth
Normal operation, connecting to your Yale Lock.
5 flashes Currently connected to bluetooth
Normal operation, communicating with your Yale Lock.
6 flashes Your Connect has received new activity information from your Yale Lock
Normal operation.
7 flashes Yale Lock is busy
Wait a few seconds for the lock to communicate with the Connect.
8 flashes Yale Lock is not found
Reset lock by removing & reinstalling 2 batteries, making sure the batteries are in good health.
No Light
If the Yale Connect Bridge has no light activity, it means that either: 1) The Connect is online and is functioning normally; OR 2) An unknown issue has occurred and it has fallen offline. Check the status of Yale Connect Bridge in the Yale App settings.
If Connect stops displaying light activity, try unplugging it and plugging it into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Call Centre Number: +603 2707 8888 or Support Email: support.my@yalesmart.com.
If your Yale Connect Bridge has no light and the troubleshooting above does not help, the "Yale Connect Bridge is Offline" article below provides additional troubleshooting steps.
This article can help you get your Yale Connect Bridge back online. First, it is important to figure out why your Yale Connect Bridge is offline. In order to troubleshoot this issue, you need to be in the same location as the Connect and be an Owner of the lock associated with that Connect.
Your Connect may be offline due to an Internet connectivity issue. Inspect your Wi-Fi connection to ensure that your Internet is working. If you’ve checked your connection and the Internet is working, try the following to reboot your Yale Connect Bridge:
- Unplug the device from the outlet.
- Plug the Connect back into the outlet
- Hold the reset button for 5 seconds, and release.
The Connect LED indicator should display the following:
No Light (a few seconds) → Connect is now pulsating green slowly.
If after rebooting, the Connect flashes green rapidly, the reset failed and the Connect is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time, but hold the button down for 7 seconds.
If this doesn’t work, disconnect and reinstall the Connect using the Yale App:
- Open your Yale App and go to the Setting's menu (gear symbol).
- Select the Connect from the devices listed then select Disconnect Device from the menu options.
- On the following screen, select DISCONNECT.
This completes the steps to disconnect your device. You can re-install Connect following the steps outlined in the "Setting Up Yale Connect Bridge" article in How-to Guide below.
If Connect stops displaying light activity, try unplugging it and plugging it back into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Call Centre Number: +603 2707 8888 or Support Email: support.my@yalesmart.com
If Connect is displaying light activity not outlined in this article, please read the "Troubleshooting the LED Indicator on Yale Home Connect" article in Troubleshooting above.
Due to a recent change around Wi-Fi setup within Apple’s Airport Setup software in the latest OS update 14.2, our in-app setups will fail for Yale Connect Wi-Fi Bridge.
As a workaround, the following steps must be followed in this exact order:
- Ensure your Yale Connect Wi-Fi Bridge is in setup mode by holding down the Yale button for 5 seconds and letting it go. It should start blinking green slowly to indicate it's ready to be set up.
- Begin the in-app setup within the Yale Home App.
- The App will ask you to choose a lock to connect to (Connect) or to name your Doorbell.
- The app will have you verify the network you wish to connect your device to (Connect: 2.4GHz only).
- After selecting Next, the app will hang on Configuring Wi-Fi.
- It’s very important to FORCE CLOSE your Yale Home App. Do not hit Cancel, Quit, or allow it to error out.
- Open your Settings app for your iOS device and go to Wi-Fi.
- Scroll down and you will see your device under Set Up New Device.
- Tap on your device name and it will initiate the setup flow. If you fail the setup, place your device into setup mode and repeat Step 7 + Step 8.
If you experience issues connecting to your network during the setup of your WI-FI Connect Bridge device, this article provides help.
Trouble connecting to the Wi-Fi network
First, check to make sure your Wi-Fi network is online. This can be done by opening an Internet browser on a computer or laptop that is connected to the network you are trying to join. You can also put your phone in airplane mode, enable Wi-Fi and connect to the network you are trying to use, and then try browsing the Internet.
Next, verify that the Wi-Fi password you entered is correct. On your phone:
- Open the Settings and go to Wi-Fi
- Select the connected home network
- Select Forget or Disconnect from the network
- Then tap on the home network to rejoin
If you are unable to join the network again, this is an indication that the password was entered incorrectly.
Next, ensure your 2.4GHz network is broadcasting. The Yale Wi-Fi Connect Bridge only connects to 2.4GHz networks so that the device can optimize performance and battery life. Please make sure that your 2.4GHz network is broadcasting when connecting the bridge to Wi-Fi.
PLEASE NOTE: If you have more than one network name, make sure you are not trying to connect to a 5GHz network. A 5GHz network usually has -5G at the end of its name. The Yale Wi-Fi Connect Bridge will not be able to connect to a 5GHz network. If both the network and password are correct, but the setup fails, try power-cycling both the access point(s) and modem.
Make sure your phone’s Bluetooth is enabled in Settings. The bridge requires a Bluetooth connection to your phone in order to connect to Wi-Fi. If Bluetooth is not enabled, or is disabled during setup, the connection will fail.
Make sure your screen does not time out during the set up process. The last step of the Wi-Fi set up process may take longer than the timeout setting for your phone. To make sure there aren’t any interruptions during this step, make sure that your screen does not timeout while setting it up.
If your router supports band-steering, where the router itself decides whether the bridge should connect via the 2.4 or 5GHz network, there may be issues. If possible, turn this feature off for your router and try to connect your bridge to Wi-Fi again.
iOS - Make sure your phone is currently connected to the correct Wi-Fi network
Android - Unhide your network if you are not broadcasting your SSID. If you have a hidden WiFi network that is not broadcasting its SSID, you will need to unhide your network before you will be able to connect your Yale Wi-Fi Connect Bridge to your network.
Poor Wi-Fi Signal
If you find that you have a poor Wi-Fi signal at the bridge, you may wish to move your wireless access point closer to the bridge. Obstructions like walls, floors, and even furniture block Wi-Fi signals significantly for all Wi-Fi devices.
Standard Router
If setup continues to fail, try removing the bridge from the door and place it next to your router. Next, retry Wi-Fi setup. If setup is successful, the access point may be too far from the bridge.
Extender
First, ensure that all 3 devices - router, extender, and bridge - are located equidistant from one another. If the extender is next to the bridge, but 30 feet from the router, the connection between the extender and router will be poor. This could cause both setup and performance issues.
Once the router, extender, and bridge are placed equidistant from each other, verify if the extender has its own Wi-Fi network name (SSID) or if it shares the same SSID as the router.
- If the extender has its own SSID, ensure the phone is connected to this network before attempting setup.
- If the extender is sharing the same SSID as the router, this may be the cause of performance issues. The bridge may be bouncing between the extender and router because they have the same SSID and password. It's best to give the extender its own SSID.
Retry setup. If it fails, remove the bridge from the door and place it next to the extender to try setup once more.
Mesh Network
If you have a Mesh network, try the setup with the lock on the door. If the Wi-Fi setup is successful, no further action is required. If the setup is unsuccessful, try the following:
- Remove the bridge and take it to the next furthest access point and try to set it up
- If setup is successful, re-plug in the bridge to your powerpoint. You should be able to connect now
- If setup is unsuccessful, repeat the above next to another access point
PLEASE NOTE: It may take several attempts to connect to Wi-Fi over a Mesh network.
How-to Guides
Yale Connect Bridge serves as a Wi-Fi bridge between Yale Home Servers and your Yale Assure so you can lock and unlock your Yale Assure remotely, right from your phone. With Yale Home Connect, you can instantly let visitors into your home when you're not there. To understand how Yale Connect Bridge works with your setup, please read "Why do I need a Yale Connect Wi-Fi Bridge?" article in Yale Home FAQ.
Requirements
- Make sure your device has Wi-Fi turned on (Settings > Wi-Fi)
- Make sure your phone is connected to your home Wi-Fi network (Connect is compatible with 2.4 gHZ Wi-Fi)
- Yale Connect Bridge requires an active Yale Assure and needs to be installed using a compatible phone. Please visit our phone compatibility page to ensure that your phone is compatible. Please read the "What phones are compatible with Yale Home devices?" article in Yale Home FAQ to ensure that your phone is compatible.
To install your Yale Connect Bridge
For optimal performance and reliability, plug Yale Connect Bridge into a power outlet that is within 4.5m on an opposite or adjacent wall from your Yale Assure.
- Wait for the flashing green light on your Yale Connect Bridge. If you don’t see the flashing green light press and hold the button on your Yale Connect Bridge for 5 seconds.
- In the Yale Home App, go to the side menu (upper left), tap Set Up New Device.
- Choose Set Up Yale Connect Bridge.
- Choose a lock with which to associate your Connect.
- When prompted, plug connect into an outlet near your door and then follow the in-app instructions.
The accessory setup interface will ask you to choose your home Wi-Fi network. Once your Connect has successfully joined your home Wi-Fi network, the Yale Home App will check the signal levels of your Wi-Fi and bluetooth connections. If your signal levels are good, you’re almost finished. If your signal levels are low, you will be guided through adjusting the location of your Connect to improve its connection.
If you experience issues joining your Connect with your Wi-Fi network, please refer to the "How to Improve Wi-Fi and Bluetooth Signals for Yale Connect Bridge" article below which provides troubleshooting steps.
Yale Connect Bridge displays its current status through different LED indicator lights on the front of the device. To determine what the LED indicators on Yale Connect Bridge mean as well as any troubleshooting steps you can take to improve functionality, please read the "Troubleshooting the LED Indicator on Yale Home Connect" article in Troubleshooting above.
Yale Connect Bridge works with your Yale Assure so that you can operate the lock when you are away from home. Your Yale Connect Bridge acts as a “bridge” between the Bluetooth connection of your Yale Assure, and the Wi-Fi connection of your wireless router. For this reason, the Connect needs to have a reliable connection to both your lock and your home network.
The placement of Yale Connect Bridge can greatly impact its performance. Since Bluetooth has a shorter range than Wi-Fi, your Connect will likely need to be positioned much closer to your Yale Assure than to your Wi-Fi router. We recommend placing Yale Connect Bridge within 4.5m of your Yale Assure for best performance. The required distance from your wireless router depends on many variables, including the model of the router, its distance from Yale Connect Bridge, the overall speed of your internet connection, physical obstacles, etc. A good rule of thumb is to make sure your smartphone shows a full set of Wi-Fi “bars” at the location of the Connect.
If you are experiencing connection issues when attempting to operate your Yale Assure remotely, following the troubleshooting steps in this article will help you optimize the performance of your Yale Connect Bridge.
Check the signal levels of your Connect
In order to get an accurate picture of your Connect’s current performance, you can check the signal levels of both the Bluetooth and Wi-Fi connections. These level readings are located in your Yale Connect Bridge’s settings.
How to check the signal levels of your Connect:
iOS
From the Lock tab screen, tap the “Settings” gear icon and select “Connect Settings” from the list. Here, you can view the signal levels of your Yale Connect Bridge. The two items to take note of are “Wi-Fi RSSI” for Wi-Fi signal, and “BLE RSSI” for Bluetooth signal.
Android
Tap the top-left menu icon and select “Settings”. Choose “Connect Settings” for the house and door your Connect is attached to. Select “Signal Strength” from the list. You should see a list of signal readings, the two items to take note of are “Wi-Fi RSSI” for Wi-Fi signal, and “Bluetooth RSSI” for Bluetooth signal.
Both signal strengths should read either “Good” or “Excellent” for optimal performance. If they indicate a poor signal for either reading, moving your Connect to a different AC outlet may improve performance.
The signal levels are listed in the app in the event that you are experiencing an issue with your Connect. If everything in your system is working fine, but the signal levels in your app are poor, disregard the signal levels.
Move your Connect to a different outlet
Since Yale Connect Bridge can be positioned wherever there is a working AC outlet, there may be locations in your home that facilitate better connectivity.
If functionality is poor and one or both of your Connect’s signal levels are poor, you can move your connect to another working AC outlet closer to the weaker signal. The goal is to find a position that gives the Connect both a Bluetooth and Wi-Fi connection strength of “Good” or “Excellent”. (Occasionally an outlet slightly further away will work better - for best performance, try more than one nearby outlet and compare the performance).
When moving your Connect to a new location, unplug the unit from its AC outlet and plug it into a new one. Make sure NOT to press the button on the front of the Connect while plugged in - this will factory reset the device and you will have to set it up again to work with your Smart Lock. Once the Connect is plugged into a new outlet and the green LED has stopped blinking, check the signal levels. You may repeat this process with a new AC outlet until your Connect’s signal levels are improved.
If you can’t find a position that has a good signal to both connections, make sure to position the Connect so that Bluetooth has a good connection. There are further steps you can take to improve the strength of your Wi-Fi connection.
If Connect fails connecting to the network at setup, find the closest outlet to your router and try setting up the Connect there. If you are able to get your Connect online when it’s closer to your router, this indicates a network issue.
Connect placement tips
- Whenever possible, plug the Yale Connect Bridge into your outlet right-side up. The top and sides of the Connect provide the strongest Bluetooth and Wi-Fi signals.
- While the location closest to you lock And/our router will usually result in the best signal, this may not always be the case. If your signal needs improvement, try several outlets in the general area and compare the best signal results.
Consider moving your wireless router
Depending on your current setup, moving the location of your home wireless router closer to the location of your Yale Connect Bridge may dramatically increase its connection strength.
Try moving your router as close to your Connect as possible. You can then check the Wi-Fi connection strength in Connect Settings, and adjust your router’s position if necessary. If you are unable to position your router to sufficiently raise the Wi-Fi connection, installing a Wi-Fi extender may greatly improve performance.
Install Wi-Fi network extender
You can improve the performance of your Yale Connect Bridge by extending your Wi-Fi network’s range.
Connect the device to the correct frequency
Connect only connects to a 2.4GHz frequency network. If you are having issues connecting to the home Wi-Fi and you have more than one Wi-Fi band in your network, ensure that you are connected to the 2.4GHz one. One of your networks may be 5GHz and the Connect will not work if connected to a 5GHz network. Go to your router network settings to update your network frequency.
If you are trying to connect to a 2.4GHz frequency and you continue experiencing issues, try resetting your Connect as well as rebooting the network. To reset your Connect, leave the unit plugged in and hold the round button on the face down for 5 seconds. Next, ensure your phone is connected to the same 2.4GHz network you are attempting to set up the Connect with.
Changes to your network impact your Yale Home devices. For example, if your Internet provider changes or you replace your Wi-Fi modem, you will need to update the network information, such as the password or network name, in order for your devices to continue working.
PLEASE NOTE: This information is only relevant to Yale Connect Bridge.
Read on iOS or Android (depending on your device) for information about updating Wi-Fi network and password.
iOS
For Yale Connect Bridge: Go into the device’s settings and select “Disconnect Device†. This action will remove the Connect from the network. Next, go into the sidebar menu and select "Set up a Device" to begin the process to setup the device again. Select the updated Wi-Fi network and enter the new password during the setup flow.
Android
Our Android app does not currently have the ability to switch Wi-Fi networks within the app. In order to switch Wi-Fi networks, devices must be factory reset. Complete the following steps to restore your Yale Connect Bridge:
- Open the Yale Home App and go to House Settings
- Select the Yale Connect Bridge Settings menu
- Scroll to Factory Reset
- Select Reset Connect
This restores the device to its original settings and all current users will lose access to the device.
PLEASE NOTE: It may take a few moments to complete this action. Please be patient to ensure the factory reset completes. If you leave the app during the factory reset, you will need to restart the process all over again.
How to set up Yale Connect Wi-Fi Bridge
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