Product support
Browse How-To Guide and FAQs.
Support for Yale Value Safe
Getting Started
Please refer to the installation manual included with your product.
Troubleshooting
Replacement keys can contact your local Yale support. Please write in the number of your key e.g. for the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits, begins with a ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code (under the Yale cover plate). These will then be posted out to you within 3-5 working days. The only exception is ‘G’ type keys, these have a 6-8 week lead time.
The code may be found in several locations: For the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits or has the prefix ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code, stamped on to the cylinder (hidden under the yellow Yale cover plate).
FAQ
The safe can be opened with the keys supplied, once opened the code can be re-set.
Replacement keys can contact your local Yale support. Please write in the number of your key e.g. for the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits, begins with a ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code (under the Yale cover plate). These will then be posted out to you within 3-5 working days. The only exception is ‘G’ type keys, these have a 6-8 week lead time.
The code may be found in several locations: For the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits or has the prefix ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code, stamped on to the cylinder (hidden under the yellow Yale cover plate).
Value safes - When entering a code, the red light will flash indicating that the batteries are low.
Guest safes – When entering a code, ‘Lo- bAT’ will display on the screen.
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