Return and Exchange in-store and online

Yale is dedicated to providing quality products to every customer. If the products purchased from Yalesmart.com are faulty or does not match the description in the original listing, customer is allowed to do exchange or refund.

If you changed your mind, we will refund the purchase price or exchange those item(s) which you were purchased online, subject to the following conditions;

1. Only item(s) purchased from yalesmart.com can be returned or exchanged.
2. Exchange and refund request within 7 working days upon receipt of item(s) before installation.
3. We only accept one time exchange for items that have not been installed and must be in its original packaging with all tags attached and gift with purchase (if any) included
4. All exchanges are depending on the stock availability after an exchange request is submitted.
5. Item(s) purchased at yalesmart.com can be returned to AAOSM office with proof of purchase, refund will not include shipping cost.
6. Kindly note that all returned products will be inspected for their conditions and quality upon receipt. Yale reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph.
7. Once the returns policy has been met, we will offer exchange or refund within 30 days.
8. The refund will be by bank transfer. Credit card payment will be redirect back to card account

For refund or exchange, please contact us at +603 2707 8888 or support.my@yalesmart.com

Operation Hours:
Monday to Friday 9am – 5pm, excluding Public Holiday.