Is my Yale Smart Cabinet Lock compatible with voice assistants?
Yes, as long as you have purchased the Yale Access Wi-Fi Connect Bridge, you can use your cabinet lock with all 3 voice assistants; Siri, Google Assistant and Alexa.
Here you can find the answers about Everyday Use with the Yale Smart Cabinet Lock.
Yes, as long as you have purchased the Yale Access Wi-Fi Connect Bridge, you can use your cabinet lock with all 3 voice assistants; Siri, Google Assistant and Alexa.
You can share access to your cabinet lock to an unlimited number of people.
The automatic relock feature is turned on by default. This means, every time you close your cabinet/drawer the cabinet/drawer is locked. You can turn this feature off from the Yale Access App. Note, if you turn this feature off, the only way to lock the cabinet lock will be from the Yale Access App.
The button on the top of the cabinet lock glows in the dark and unlocks the cabinet lock. This can be used as an emergency escape, in case a small child locks themselves inside a cabinet.
If you have an Apple Watch and a Yale Smart Access product used with Wi-Fi and the Yale Access app, you can use your Apple Watch to lock and unlock. Open the Yale Access App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again. You must be the Owner to operate the Yale Access app with an Apple Watch.
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If you have a HomeKit-enabled Smart Lock, adding a new Owner and giving them HomeKit access can be done at the same time. Watch the video below for a brief overview of the process.
PLEASE NOTE: The invited HomeKit user must also be an Owner of the smart lock in the Yale Access App and they must accept the HomeKit invite from the Home App. Then, they must access the lock over Bluetooth with the Yale Access App 2-3 times to finalize the HomeKit invite.
The invited HomeKit user should be able to connect to the lock over HomeKit following the steps below:
If they cannot connect to the lock using the Home App, they need to repeat step 2.
This question has its own page. Click here to read full answer.
This question has its own page. Click here to read full answer.
This question has its own page. Click here to read full answer.
This article provides steps to remove a lock from your account. PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Select either Lock Owner or Guest (depending on your access level) for instructions.
If you are the only lock Owner of a Yale Smart lock and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.
If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door without factory resetting. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate your existing Yale smart lock to your back door, you can rename accordingly. In this case, you can rename the lock in your account as follows:
If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account. If you experience issues removing yourself from the lock, contact Customer Support.
If you are a Guest on a lock and you want to remove the device from your account:
You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.
If you experience issues removing yourself from the lock, contact Customer Support.
The Yale Access App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter.
PLEASE NOTE: Guests need to create an account and download the Yale Access App.
Select either iOS or Android (depending on your device) for steps to change Access Levels.
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Users with Owner Access can:
Users with Guest Access can:
PLEASE NOTE: Guests can not operate the lock remotely
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Users with Owner Access can:
Users with Guest Access can:
PLEASE NOTE: Guests can not operate the lock remotely
The Keychain allows you to manage all of your properties or homes in the Yale Access App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.
You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:
Continue setting up the device by following the in-App instructions. The next time you open your Yale Access App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.
If you wish to remove a House from the Keychain in the Yale Access App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions for factory reset available at our page for General Info and FAQ.
If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.
If you're having trouble signing into your Yale Access Account because you can't remember your password, you can use the "forgot password" feature to create a new password.
PLEASE NOTE: Instructions for resetting the security PIN for your Google Home or the Google Assistant integration are available in the following article:
Select Sign In and follow in-app setup screens:
Once you retrieve the email with the security code, enter this code in the text field:
Follow the in-App instructions and create a new password.
This should successfully update your password in your Yale Access Account.
If you are unable to successfully reset your password with the steps above, try signing in using your email address (instead of your phone number) at the sign in screen.
It is necessary that the new password satisfies our password complexity requirements:
The credentials associated with the Yale Access Account are necessary to complete the password reset steps. If you receive the api_authentication_error while resetting your password it is an indication that the email and/or phone number used to authenticate the account do not match the credentials on the account.
If password reset continues to fail, do not attempt to recreate a new account using your existing account info. Contact our Support Team.
If you have an Apple Watch and a Yale Smart Access product used with Wi-Fi and the Yale Access app, you can use your Apple Watch to lock and unlock. Open the Yale Access App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.
PLEASE NOTE: The Yale Access Apple Watch App is available to Lock Owners only. Auto-Unlock does not work with Apple Watch. Remote operations are not possible.
Click here to view the complete support article
You can get a more visual help related to our products at our download center and in our library for support videos.