If you're experiencing offline issues with your Connect Bridge, please follow these steps:
1. Check the Paired Locks Batteries
- Replace the connected locks batteries with fresh ones.
2. Mobile Device Settings
- Ensure both Bluetooth and Wi-Fi are turned on in your mobile device settings.
- If you're using a VPN, disable it and try again.
3. Bridge Troubleshooting
Check the Bridge Setup:
- Confirm the Bridge is plugged in and powered.
- Ensure it's within range of your Wi-Fi router.
- Use a speed test app (e.g., Ookla Speedtest) at the Bridge location to verify a stable internet connection.
- Make sure the Bridge is connected to a 2.4GHz Wi-Fi network.
- Ensure the Bridge is within 4 meters of the lock.
Restart the Network:
- Unplug the Bridge from the socket.
- Restart your Wi-Fi router and wait 3–5 minutes for it to fully reboot.
- Plug the Bridge back in.
4. Test the Connection
- Open the Yale Home app and test the Bridge connection again.
- If the issue persists, proceed to reset the Bridge.
5. Reset and Reconnect the Bridge
Remove the Bridge from the Yale Home app:
- Go to All Devices > select the Wi-Fi Bridge.
- Select either Factory Reset or Disconnect Device (depending on your model of Wi-Fi Bridge) and follow the on-screen instructions.
Re-add the Bridge:
- Tap the “+” icon in the top right corner of the Yale Home app.
- Follow the on-screen instructions.
When setting up again ensure:
- A 2.4GHz Wi-Fi network is available.
- The Bridge is within Wi-Fi range.
- The Bridge is no more than 4 meters from the lock.
6. Still Having Issues?
If the problem continues after completing these steps, please contact Technical Support for further assistance.
