Here are the answers to frequently asked questions about Yale Smart Safe. If you do not find the answers you are looking for, you can also try our troubleshooting help.
The Yale Smart Safe uses 4xAA Alkaline batteries which are included in the box. The batteries will last approximatly twelve months. It is a advised to change the batteries after twelve months to prevent the risk of the batteries leaking into the battery compartment.
Via the Yale Home App, while connected to the Smart Safe, go to Settings > lock settings > Adjust device Voice > Off/High
There is a maximum number of 25 Yale Home app users that can have access to the Safe at the same time.
In order to receive notifications for your Yale Smart Safe, you must have the Yale Home Wi-Fi bridge set up with your Safe and Yale Home app.
The Yale Home app and the Yale Smart Safe use multiple levels of encryption technologies to ensure the security of the wireless communication.
There is a maximum number of 25 Yale Home app users that can have access to the safe at the same time.
The Yale Smart Safe uses 4 x AA Alkaline batteries which are included in the box. The batteries will last approximatly twelve months. It is a advised to change the batteries after twelve months to prevent the risk of the batteries leaking into the battery compartment.
There is one key supplied with the Safe as a back up entry solution.
Yes the Safe is supplied with fixings. The fixing allow the to be mounted to the floor or the wall.
The expected life is 12 months. We recommend the user to change the batteries after 12 months to avoid the risk of leakage into the battery compartment.
The Yale Home app and the Yale Smart Safe use multiple levels of encryption technologies to ensure the security of the wireless communication.
In order to receive notifications for your Smart Safe, you must have the Yale Connect Wi-Fi Bridge set up with your Yale Home app.
Yes, as long as you have purchased the Yale Connect Wi-Fi Bridge, you can use your Smart Safe with Google Assistant and Alexa.
No, The Yale Smart Safe is not fire or water rated.
Unfortunately, it is not possible to create a duplicate without having the key physically available.
We therefore recommend that you DO NOT keep your key inside the safe itself.
The Yale Smart Safe comes with a double bitted key that can be duplicated at a key duplication centre or specialised hardware store using the original as a template.
Yes, you can use Apple HomeKit with the Yale Smart Safe.
Via the Yale Home App, while connected to the Smart Safe, go to Settings > lock settings > Adjust device Voice > Off/High
You can get a more visual help related to our products at our download center and in our library for support videos.
