Yale

Everyday Use with the Yale Smart Safe

Here you can find the answers for Everday Day use with the Yale Smart Safe

Most common questions about Everyday Use with the Yale Smart Safe

  • How do I grant access to my Yale Smart Safe?

    Access can be granted from the Yale Home App please follow the guide in the link below

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  • Can I operate the Yale Smart Safe remotely if not within Bluetooth range?

    Remote operation outside of Bluetooth range will require a Yale Connect Wi-Fi Bridge.

  • How to Set Access Schedules

    Yale Smart Locks have 3 access types: Always, Temporary, and Recurring. You can choose between three different access types when adding guests to your Smart Lock.

    You can modify access types for your existing guests in the Guests List or set them when you invite new guests.

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  • Apple Watch and Yale Home

    To lock or unlock with Apple Watch, open the Yale Home App on the watch. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.

    Remote operations and Auto-Unlock do not work with Apple Watch.

    PLEASE NOTE: Yale Home for Apple Watch is available to Lock Owners only. If you would like to operate your lock using your Apple Watch you must be an Owner of the lock. 

Everday Use FAQ

  • Remote operation outside of Bluetooth range will require a Yale Connect Wi-Fi Bridge.

  • Via the Yale Home App, while connected to the Yale Smart Safe, go to Settings > lock settings > Adjust device Voice > Off/High

  • This question has its own page. Click here to read the complete guide. 

  • If you have a HomeKit-enabled Smart Safe, adding a new Owner and giving them HomeKit access can be done at the same time. 

    PLEASE NOTE: The invited HomeKit user must also be an Owner of the Smart Safe in the Yale Home App and they must accept the HomeKit invite from the Home App. Then, they must access the lock over Bluetooth with the Yale Home App 2-3 times to finalize the HomeKit invite.

    The invited HomeKit user should be able to connect to the safe over HomeKit following the steps below:

    1. Accept the HomeKit invite inside the Home App
    2. Once the invite has been accepted, open the Yale Home App and connect to the safe over Bluetooth

    If they cannot connect to the safe using the Home App, they need to repeat step 2.

  • This article provides steps to remove a Safe from your Yale Home account. PLEASE NOTE: Your status as either Owner or a Guest, determines the best method for removing the device from your account.

     Owners
    1. Open the Yale Home App
    2. Select the house the Safe is associated with from your Keychain
    3. Go to House Settings (Gear icon in the app)
    4. Select the lock/Safe you wish to remove 
    5. Select Factory reset (All current users will lose access to the device)

    Guests

    If you are a Guest on a Safe and you want to remove the device from your account:

    1. Open the Yale Home App
    2. Select the Safe from your Keychain
    3. Go to the Guest List
    4. Select REMOVE SELF
    5. You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.

    If you experience issues removing yourself from the lock, contact out technical assistance.

  • This question has its own page. Click here to read full answer.

  • The Keychain allows you to manage all of your properties or homes in the Yale Home App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.

    Adding a House

    You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:

    1. Open the Yale Home App
    2. Navigate to the Main Menu in the top left corner
    3. Select Set up a Device
    4. Scan the QR code (this is normally found under the battery cover on the lock). If that is not possible, select Can’t Scan the data the type of device you want to set up
    5. Select START
    6. Select Continue and then Begin Setup by allowing the Yale Home App to scan for the new device
    7. Once the App finds the Lock, you will be given a list of all properties already listed in your Yale Home App as well as an option to Create a New House. Select this option to create a new key in your Keychain.
    8. When prompted, give your house a name and photo and then Continue.

    Continue setting up the device by following the in-App instructions. The next time you open your Yale Home App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.

    Removing a House

    If you wish to remove a House from the Keychain in the Yale Home App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions for factory reset (they are the same for Yale Linus® Smart Lock).

    If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.

  • This question has its own page. Click here to read full answer.

  • If you're having trouble signing into your Yale Home Account because you can't remember your password, you can use the "forgot password" feature to create a new password.

    PLEASE NOTE: Instructions for resetting the security PIN for your Google Home or the Google Assistant integration are available in the following article:

    Select Sign In and follow in-app setup screens:

    1. Next, select Forgot Password
    2. Select the country from the drop down list and enter your mobile phone number in the international format (including country code).
    3. A few seconds after submitting your mobile number, you should receive a text message from us. This text will contain a 6-digit code. Enter the code into the text field to continue.
    4. Enter the email address that you used to set up your Yale Home Account. We will send a security code to this email address.
    5. Check your email inbox after submitting your email address. You should have received an email from us with a security code. Check your spam folder if the email is not in your inbox.

    Once you retrieve the email with the security code, enter this code in the text field:

    Follow the in-App instructions and create a new password.

    This should successfully update your password in your Yale Home Account.

    If you are unable to successfully reset your password with the steps above, try signing in using your email address (instead of your phone number) at the sign in screen. 

    Password Requirements

    It is necessary that the new password satisfies our password complexity requirements:

    • At least one uppercase letter
    • At least one lowercase letter
    • At least one number
    • At least one non-alphanumeric character

    The credentials associated with the Yale Home Account are necessary to complete the password reset steps. If you receive the api_authentication_error while resetting your password it is an indication that the email and/or phone number used to authenticate the account do not match the credentials on the account.

    If password reset continues to fail, do not attempt to recreate a new account using your existing account info. Contact our technical assistance.

If you need additional support

You can get a more visual help related to our products at our download center and in our library for support videos. 

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