ASSA ABLOY LIMITED MANUFACTURER GUARANTEE (the “Limited Guarantee”)

THIS LIMITED GUARANTEE IS IN ADDITION TO, AND DOES NOT AFFECT, THE LEGAL RIGHTS AND REMEDIES THAT YOU WILL HAVE AGAINST THE PERSON WHO SOLD YOU THE PRODUCTS, WHICH INCLUDES CERTAIN LEGAL RIGHTS AND REMEDIES IN CONNECTION WITH DEFECTIVE PRODUCTS AND/OR PRODUCTS NOT PROVIDED IN ACCORDANCE WITH YOUR CONTRACT WITH THAT PERSON.

What this Limited Guarantee covers

This Limited Guarantee only applies to customers purchasing Products for private and domestic use, and only to those customers purchasing the Products in the following countries: England, Ireland, Scotland & Wales.

Yale warrants that the Products will be free from defects in materials and workmanship under normal use (and subject to the remaining terms of this guarantee document) for the following periods:

• Yale Products with Lifetime guarantee, a period twenty-five (25) years from date of purchase; and/or
• Yale Products awarded the BSI Kitemark^™, which can be found on product packaging and the products themselves, a period of ten (10) years from the date of purchase; (excluding Conexis L1, a period of two (2) years from date of purchase); and/or
• all other Yale Products, a period of two (2) years from the date of purchase, (the “Guarantee Periods”). 

Should a defect appear in a Product before the end of the relevant Guarantee Period, and provided you follow the instructions for returning the Product set out below, Yale will be permitted to either:

•  repair the Product or the relevant defective part of the Product (using either new or refurbished parts);
•  replace the Product with an identical or comparable product (comparable to be in terms of quality, value and use); or
•  refund the original purchase price of the Product (not including any postage, packaging or other similar costs).

A replaced or repaired Product will only benefit from the same Limited Guarantee for the remainder of the Guarantee Period (i.e. it will not attract a new Limited Guarantee for the full Guarantee Period).

What this Limited Guarantee will not cover

This Limited Guarantee will not cover any damage caused in circumstances where:

·       you have failed to correctly install and/or maintain the Product in a manner that would be expected for the Product and where appropriate in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase (together the “Product Information Materials”) or otherwise made available on our website, at www.yale.co.uk. Where relevant further copies of the Product Information Materials, along with further product information can be found on the product areas of our website, at www.yale.co.uk;

·       you have sought to modify the Product in any way;

·       the damage has been caused by your abuse and/or inappropriate use;

·       circumstances where Yale cannot, acting reasonably, establish any fault in the Product after conducting testing

·       the Product has been subject to abnormal environmental conditions

·       the Product has been subjected to unauthorised repair (i.e. either without our authority or by using an unauthorised person);

·       the damage relates to normal fair wear and tear, to be expected of a Product of its kind (including, but not limited to, scratches and dents).

How to make a claim under this Limited Guarantee

Please keep your proof of purchase safe, this must be submitted when making a claim under this Limited Guarantee.

In cases where you have bought the Product from us, we will be the retailer and the manufacturer, and you will also have other rights against us as the seller of the product to you.  Please see our separate terms and conditions for more information about your legal rights against us.

To make a claim under this Limited Guarantee, you will need to follow the process set out below: 

1. If damage covered by this Limited Guarantee occurs (“Guarantee Claim”), you must contact us on 01902 364606, email info@yale.co.uk or write to Yale UK warranties, School Street, Willenhall, WV13 3PW
2. Any Guarantee Claim must be accompanied by proof of purchase and full details of the alleged defect, including details of the usage prior to, and at the time that the defect occurred. 
3. The Product must be made available for inspection by Yale or any other third party we identify for any claim to be considered
4. The cost of delivery of the Product to and from Yale or any other third party we identify for the purpose of inspection is the responsibility of the purchaser.  In the case of a successful claim, Yale may, at its sole discretion, offer to reimburse any reasonable postage/shipping costs associated with the claim process only.

Our liability to you

This Limited Guarantee gives you specific legal rights against Yale, but nothing in this Limited Guarantee seeks to override any additional rights you may have against Yale as manufacturer or the person from whom you purchased the Products.

We will only be liable to you for all losses you suffer which were foreseeable consequences of our failure to comply with the terms of this Limited Guarantee.

However, nothing in this Limited Guarantee will look to prevent you bringing a claim against us for foreseeable loss of, or damage to, your physical property caused by a defective Product. In addition, nothing in this Limited Guarantee excludes or limits in any way our liability for:

1. death or personal injury claims caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. any breach of the obligations implied by law regarding the passing of good title to the Product; or
4. for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude.