Here are the answers to frequently asked questions about the Yale Access App. If you do not find what you are looking for, you can also try our troubleshooting help.
The Yale Access App will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to your lock screen and the Yale Access App will do the rest for you.
The icon in the upper right of the lock screen indicates how you are currently connected to your lock.
Auto-Unlock is one of the most popular and unique features for Smart Lock users. Having your door automatically unlock without having to reach for your phone or your keys as you approach your home is a magical experience. Like any simple and smart technology, there is a lot happening behind the scenes to make Auto-Unlock work just right.
At Yale, the security of your home is very important to us. For this reason, during signup you'll go through a few extra steps that help to make your account as secure as possible (creating a strong password, verifying a unique phone number and a unique email address for each account), and to help users identify each other easily when sending and receiving invites (entering your first and last name, uploading a profile photo).
You can find your lock's serial number using the Yale Access App. Select the Gear Icon ⚙ in the lower right-hand corner of the lock circle screen.
Select Lock Settings, then Device Information to view the serial number for your lock.
To access your account from an alternative device, download the Yale Access App on the device if it is not yet installed. Once the Yale Access App is on the device, log out of existing accounts (if needed). There are two ways to log into your account: 1) Using the phone number associated with your account; 2) Using the email associated with your account.
Read the full answer in the compiled FAQ below.
Yale Access is the Yale App that enables customers to remotely access and manage Yale smart products, including Yale Access enabled Smart locks, Smart Cabinet locks and more, from their smartphone or tablet. The app allows users to lock and unlock, share access with trusted family or friends, view access history, receive notifications, and customise settings from wherever you are in the world. The app works alongside the Yale Connect Wi-Fi Bridge to give users the ability to manage remotely and integrate with voice assistants.
The version of the App you have downloaded on your device can be seen by selecting the menu in the top left-hand corner.
The Yale Access App will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to your lock screen and the Yale Access App will do the rest for you.
The icon in the upper right of the lock screen indicates how you are currently connected to your lock.
This question has its own page. Click here to read full answer.
Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock.
Yale offers 2 access levels: Owner and Guest. A lock Owner has full access to the lock and Guests have limited access (outlined under Access Levels). Only lock Owners can invite Guests to a lock. When inviting Guests, you can customize their access level and choose to be notified when they operate your lock.
There are also different Access Schedules: Always, Recurring, and Temporary (outlined under Access Schedules).
Owners
Lock Owners are users who:
Guests
Guest is the default access level for anyone invited to your Yale Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter. Guest users:
*Cellular data or an Internet connection is required. Due to the 3 Guest Access Schedules, our servers need to verify that the guest is connecting during the timeframe that they are authorized.
For information on how to change a guest to an owner click here
Always - Guests will have unlimited access, but the owner can change or delete their access at any time.
Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.
Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.
This question has its own page. Click here to read full answer.
DoorSense™ is Yale Home’s newest feature and technology that lets you know if your door is open or closed. Now, you’ll know if your door is both closed and locked ensuring that your home is secure.
For installation instructions, please see one of the following installation guides:
Yale’s DoorSense™ technology uses magnetic fields to help determine the state of your door as open or closed. Therefore any changes to the magnetic field surrounding the lock may affect the accuracy of the DoorSense™ readings. This can include removing and replacing the front faceplate or bringing another magnet into the range of the lock.
If you ever notice that your door state is inaccurate, you should go into your Lock Settings and Calibrate your Lock and DoorSense™.
There are occasions where you may need to access your Yale Access Account from a secondary device. For instance, if you lose your phone, lock yourself out, or if you get a new phone, you will need to log into your account from a device other than the one you use today.
To access your account from an alternative device, download the Yale Access App on the device if it is not yet installed.
Once the Yale Access App is on the device, log out of existing accounts (if needed). There are two ways to log into your account: 1) Using the phone number associated with your account; 2) Using the email associated with your account.
PLEASE NOTE: You will be unable to receive an SMS code to verify your account if you are not using the phone with your associated number. Use the Email login method if you have lost your phone or if you are locked out.
From the sign in screen, select SIGN IN. Enter the phone number and password associated with your account. A verification code will be sent to your phone. When prompted, enter the verification code in the form provided. Your keychain will appear following this step and you can continue to use your lock as usual.
From the sign in screen, select SIGN IN. Select SIGN IN WITH EMAIL INSTEAD. Enter your email address and password. A verification code will be sent to your email address. Log into your email account to retrieve the verification code. When prompted, enter the verification code in the form provided. Your keychain will appear following this step.
PLEASE NOTE: Currently, our App is optimized for iOS and Android mobile devices. Yale uses a token to authorise your mobile device entry to your home. For security purposes, the Yale Access App won’t work on a desktop.
You can find your lock's serial number using the Yale Access App. Select the Gear Icon ⚙ in the lower right-hand corner of the lock circle screen.
Select Lock Settings, then Device Information to view the serial number for your lock.
If your phone is lost or stolen, follow these steps to regain access to your home:
To log out of all devices / disable your phone’s access to your lock, you will need access to the Internet and the email account you use with Yale Home. You can access the Internet via a desktop computer or an alternative mobile device such as another phone or a tablet.
You are now logged out of your Yale account. PLEASE NOTE: Any third party apps such as Amazon, Google Assistant, etc. will continue working as expected.
To regain access to your home:
If you have a physical key, you can use that to get into your home.
If you have a Yale Smart Keypad you can use the keypad instead of the Yale Access App.
Another Owner of the Yale Smart Lock can open your door remotely if you have a Yale Connect Wi-Fi bridge installed.
If none of the options mentioned before works you will need to gain access to your Smart lock using another smartphone.
You can now operate your lock using this phone. Once you have a permanent replacement phone, there is no need to set up your Yale devices again. All that is required is to download the Yale Access App on the replacement phone and sign in / validate your phone number or email address. All of your Yale Access devices will remain set up in your account.
Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)
Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.
Visit www.google.com/android/devicemanager and log into your Google Account.
If your phone cannot be located, you need to contact your cellular service carrier. If your phone cannot be retrieved your carrier can help you get a replacement phone and regain access to your phone number.
Follow the steps below to give a Guest keypad access:
If you want to invite your Guest to the App and the keypad, follow the steps below:
If you want to give an entry code to someone who already has Guest or Owner access, the following steps apply:
At Yale, the security of your home is very important to us. For this reason, during signup you'll go through a few extra steps that help to make your account as secure as possible (creating a strong password, verifying a unique phone number and a unique email address for each account), and to help users identify each other easily when sending and receiving invites (entering your first and last name, uploading a profile photo).
There is no need to contact our Support team if you choose to delete your Yale Access Account. Follow the steps outlined in this article to complete the process.
PLEASE NOTE: If you are the only Owner of the Yale device(s), it is best to perform a factory reset on your device(s) and remove the power source(s) before you delete your account. If someone else in the household will be using your device, you can pass ownership to them from within the Yale App. This article provides directions to change a Guest to an Owner.
If the device is a lock, complete the factory reset via Bluetooth as this deletes all of the lock info from Yale’s servers immediately. If you attempt to factory reset the lock outside of Bluetooth range, some lock logs will be retained, but this info is erased the next time the lock is set up.
Once you have completed factory resets or passed ownership to another user, follow these steps to delete your Yale Access Account:
If you would also like to remove the Yale Access App from your phone, follow steps for Android and iOS.
More information about our Privacy Policy is available here.
If you are unable to find your device in the Yale App, this article provides troubleshooting steps and scenarios.
First, go to your Keychain in the Yale Access App. If the house where the lock you are trying to find is associated with is listed in the keychain, select it. If the house is empty, meaning there are no locks associated with it, select the menu in the upper left corner of the screen and then choose “Set up a Device”. If you do not see the house the lock is associated with in the keychain, there may be an issue with account configuration. The different user scenarios below should help:
If the device does not appear in the App and you are the only user on the account, you will need to perform a factory reset of all the devices on the account. Contact your regional Customer Support team for assistance.
Ask the main Owner to delete your account from the Guest List and then resend an invitation. Please ensure that the Owner uses the phone number associated with your Yale Account to resend the invite.
If you are a guest on the lock, there are various reasons why the Lock isn't appearing:
We are continually improving our services and evolving. Due to the upgrade of the app service, and Yales strategy to improve consumer experience, you are invited to migrate to our Yale Home application.
This is not a scam, here at Yale we pride ourself in keeping you safe and continually provide the best possible service. As part of our strategy to improve consumer experience, we invite you to transition to our new app, Yale Home. Located HERE.
All notified users have to complete the migration before the cut off on 1st July 2023. You may be able to use Yale Access to operate the device temporarily but in order to avoid the situation where the devices cannot be used, please download Yale Home.
When you are alerted, our advice is to download Yale Home and sign in immediately. Please inform all your guests that have app access to your lock/house. They will need to migrate after you to avoid restricting access to them.
Devices and user information will be synchronised to Yale Home automatically (previous credential is required). We recommend that you inform all other owners and guests who have access to your property to download and log in to Yale Home. If you have an integration partnership such as Google Home, Apple Homekit etc.. you will need to set this up again by adding the integration into Yale Home via the 'Works With' menu.
The link to these integrations will be broken, you will need to set these up again, here are the steps to take:
Step 1
Download 【Yale Home 】from your respective APP Store and log in with your credentials (same as Yale Access).
Step 2
Click on the sidebar and enter in 'Works With' where you can find all partners we can integrate with.
Step 3
There are two methods to re-work with these partners:
1.Select the partners name in Yale Home (if you would like to work with PHILIPS HUE, this is the recommended method).
2.You can directly use the partner’s app to add the Yale device again.
Yale Home is the correct application.
If you previously had a Yale Access account, please use the same credentials and log in.
Due to the upgrade of the app service and Yale’s strategy to improve consumer experience, please install our Yale Home application.
Please log into the new app with the same credentials as Yale Access. Otherwise, your info will not be syncronised.
You can reset your password through the ' forgotten password' flow on the log-in page of Yale Home.
Alternatively use this link https://account.aaecosystem.com/login
If you received a migration notification but cannot log in to Yale Home, please use the 'Forgot password' section in the Yale Home App.
If you don’t receive any messages, please use Yale Access.
If you have received a notification to migrate to Yale Home, you will use the Yale Home application, Yale Access will no longer be used.
Please contact customer service so they can investigate this for you.
This would indicate you don’t have a supported device and will need to use Yale Access. Please continue to use Yale Access.
The following message indicates your device is not compatible with Yale Home and you need to use Yale Access.
As part of the migration the connection between any integration (’Works With’) partner will need to be set up again. E.G. Alexa, Bosch, Homekit, Google Home etc .
You will need to disassociate Apple Home Kit by pressing the small red button on the rear of your Linus lock for 5 seconds.
Be carful not to move the thumb turn on your Linus Smart lock when removing and repositioning it to access the reset button, if this moves, please recalibrate your lock.
You can get a more visual help related to our products at our download center and in our library for support videos.
