Yale YDM7220 Smart Mortice Lock Support
FAQs, Troubleshooting and How-to Guides for Yale YDM7220 Smart Mortice Lock.
FAQ
We recommend the lock to be installed by a professional locksmith or by an advanced DIY.
The YDM7220 lock can hold up to 99 key tags.
The YDM7220 lock can hold up to 99 fingerprints.
There is no limit to the number of YDM7220 locks paired to one key tag.
Most cards can be programmed to the lock, such as compatible Mifare cards/tags. However, some cards may be restricted, and pairing is not possible.
There are 4 access solutions, PIN code (4 to 10 digits), proximity key tag, fingertprint, and key override.
Yes. The lock can be paired to Yale Home using the Yale Home App Kit.
In Normal mode, the user can register user codes, key tags, visitor codes, etc. In Advanced mode, the lock has the same functionalities as in Normal mode, but the user can additionally register the Yale Home module to utilise the Yale Home App.
No, the lock must be in Advanced Mode. If you have set up PIN codes and registered user codes in Normal mode, then move to Advanced mode and register the Yale Home module, you will lose all previously registered user access. We suggest setting up Yale Home first, then register different user access.
By pressing the “i” button under the batteries. If the lock is in “Normal mode”, the keypad will show all numbers. If the lock is in “Advanced mode”, the keypad will show numbers 1, 3, 5, 7, and 9, in the shape of an X.
The lock has 2 lock modes, Automatic and Manual. The selection is done via a button on the inner body of the lock, inside the battery cover.
Yes, it is built into the door handle. When enabled, the button on the inside handle must be depressed for the lever to unlock the door.
The Safe Handle feature is a child safe mechanism to prevented free egress.
The YDM7220 lock is powered with 4 alkaline batteries. When the battery is low, the lock will sound an alarm and display a signal on the keypad. If the batteries are completely flat, the lock can be powered using a 9V battery.
No, we recommend only using quality Alkaline batteries to avoid damage your lock.
Yes, an alarm will go off if anyone attempts to damage the lock or force the door open.
When Privacy Mode is ON, the keypad is disabled, and the door can only be opened from the outside by using the key.
After the door is locked you can do it by contacting and holding a registered key tag on the keypad for 5 seconds or entering the pin code and press the # button for 3 seconds. The YDM7220 lock will sound 3 beeps to confirm that the Forced Lock Mode is ON. If the door is opened from inside or with the key, the alarm will sound.
Yes, Yale can provide spare cylinders with keys. This is a straightforward replacement solution.
Yes, to factory reset your lock, refer to the YDM7220 user guide.
No, the relock time of the YDM7220 lock is set from factory and cannot be changed.
No, each cylinder has a unique key profile.
Yes, you can order key blanks and a take them to a locksmith to cut them.
No, the YDM7220 lock is designed for residential entry doors. Not to be used where the internal escutcheon will be exposed to outdoor elements.
Troubleshooting
When registering the Yale Home Module, the lock will be updated and only the Master Code is preserved. You need to register the user codes, key tags and fingerprints using the Yale Home app.
You need to order Cylinder and Key replacements. Please get in contact with our Customer Service team.
How to
Please refer to the product manual or the video here.
There are 2 different ways to cut the tail bar, one for the YDM3109A and one for the YDM7220 series. Please refer to the product manual of each different model before cutting the tail bars.