Yale Access App to Yale Home App Support

In order for all of your information to be synchronized, you need to log in with the same credentials that you are using for the Yale Access app. 

A tip is that before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account. Should it be the case that old information is showing in the account information page, you can update these details in the Yale Access app before trying to log in to Yale Home. 

If you have since forgotten your password, you can use "Forgot my password" in Yale Home to reset the password. You will then be able to verify yourself both via e-mail and phone number. 

We are continually improving our services and evolving. Due to the upgrade of the app service, and Yale's strategy to improve consumer experience, you are invited to migrate to our Yale Home application.

This is not a scam, here at Yale we pride ourself in keeping you safe and continually provide the best possible service. As part of our strategy to improve consumer experience, we invite you to transition to our new app, Yale Home. Located HERE.

All notified users have to complete the migration before the cut off on 25th July 2023. You may be able to use Yale Access to operate the device temporarily but in order to avoid the situation where the devices cannot be used, please download Yale Home.

When you are alerted, our advice is to download Yale Home and sign in immediately. Please inform all your guests that have app access to your lock/house. They will need to migrate after you to avoid restricting access to them.

Note - You do not need to create a new account. Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app. 

Devices and user information will be synchronised to Yale Home automatically (previous credential is required). We recommend that you inform all other owners and guests who have access to your property to download and log in to Yale Home. If you have an integration partnership such as Google Home, Apple Homekit, etc., you will need to set this up again by adding the integration into Yale Home via the 'Works With' menu.

You don't have to delink the 3rd party account in Yale Access. Once you transfer to Yale Home, rework with Yale Home from partners' app (except for Philips Hue, should be linked from Yale Home). It is noted that HomeKit will not be affected by migration.

The link to these integrations will be broken, you will need to set these up again, here are the steps to take:

Step 1

Download【Yale Home】from your respective APP Store and log in with your credentials (same as Yale Access).

Step 2

Click on the sidebar and enter in 'Works With' where you can find all partners we can integrate with.

Step 3

There are two methods to re-work with these partners:

1. Select the partners name in Yale Home (if you would like to work with PHILIPS HUE, this is the recommended method).
2. You can directly use the partner’s app to add the Yale device again.

Yale Home is the correct application.

Note - You do not need to create a new account. Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app. 

If you previously had a Yale Access account, please use the same credentials and log in, do not create a new account. 

Note - Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app. 

Due to the upgrade of the app service and Yale’s strategy to improve consumer experience, please install our Yale Home application.

You can reset your password through the ' forgotten password'  flow on the log-in page of Yale Home. 

Alternatively use this link to reset your password via the online account management portal https://account.aaecosystem.com/login

Note - Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number when following the forgot password flow. 

If you don't receive any messages, you can try changing your password on Yale Access App. If you are still unable to log into the Yale Home with the new password, please contact customer support at customerservice.au@assaabloy.com.

If you have received a notification to migrate to Yale Home, you will use the Yale Home application, Yale Access will no longer be used. 

Note - Before you log out of Yale Access and delete the old app, be sure to go to your profile in the Yale Access app to confirm the email and phone number associated with your account, it is mandatory you use the same email and phone number to sign into the new Yale Home app. 

The verification code sent by SMS or email may be delayed. You can wait for a while.​

If you cannot receive the SMS, please try the email verification; If you still not receive the email verification code, please check the spam mailbox first. If each of upper solutions are not workable, please contact customerservice.au@assaabloy.com.​

What the after-sales colleagues can do is to query the verification code through Yale Home tool and inform the customer, and at the same time report the event through jira for the developer to investigate the root problem.​

Regions of North America will be limited to search for Yale Home. In this case, please change your account region to places outside of North America, so that Yale Home will be displayed properly in App Store.

Please contact customer service so they can investigate this for you.

This would indicate you don’t have a supported device and will need to use Yale Access. Please continue to use Yale Access.

The following message indicates your device is not compatible with Yale Home and you need to use Yale Access.

As part of the migration the connection between any integration (’Works With’)  partner will need to be set up again. E.G. Alexa, Bosch, Homekit, Google Home, etc.

The Connect Wi-Fi Bridge may need to be rebooted. Switch the power on and off to the bridge and the device will reconnect. Otherwise after 6 hours your connect bridge will automatically reboot.