Yale

Yale Assure Lever Support

FAQ

  • The Yale Assure Lever (YRL226HK) version you provided comes with the Yale Home module, which enables you to access all smart lock features at your doorstep. In order to operate the lever remotely, the Yale Connect Plus Bridge is required (sold separately). If you are purchasing a Z-wave or ZigBee radio module with your Assure Lever, you will need a third-party hub with the corresponding technology to connect to the internet or your phone.

  • The Yale Assure Lever (YRL226HK) works with Siri straight out of the box. To enable compatibility with Amazon Alexa and Google Assistant, you will need the Yale Connect Plus Bridge, which is sold separately.

  • The batteries are expected to last up to one year under normal operating conditions. Extreme high and low temperatures may affect battery performance. If the battery is low, a series of warning beeps will sound and the Assure Lever will also provide you with a visual low battery warning after a valid code has been entered. The lock operates as normal immediately following the alerts. The critical battery indicator causes the Assure Lever to flash red and the lock does not operate. For versions with the mechanical key, it can be used to unlock the lock under these conditions. All Assure Levers are equipped with 9V battery terminals on the keypad of the lock. If the batteries die, you can touch a 9V battery to the terminals and the lock will power up; allowing you to enter your entry code and open your door. Replacing the battery once every year is recommended to ensure optimal performance.

  • The Assure Lever is simple to install. In most cases it can be installed with just a screwdriver. 

    Click here to view our installation guides (downloads section).

    Please note: Lock must be in unlocked position in order to install the lever on the shaft.

  • The Assure Lever fits on most single bore hole standard preparation doors in Australia.

    Door thickness: 35mm to 45mm timber door and frame

    Backset: 60mm or 70mm

    Borehole: 54mm

  • The Assure Lever is tested to ANSI/BHMA standards, and is resistant to the following temperatures.

    Operational Temperature range: -25°C to 60°C

    Inside Temperature Range: -15°C to 70°C 

    The lock is not built to handle gates or applications where the interior of the lock is exposed to outdoor conditions all day or night.

How-to Guide

  • If the batteries in your device are draining faster than they should, the following troubleshooting steps may help:

    First, check the device to ensure the wiring is not damaged. Verify that the harness (white cable) is routed correctly. It should be wired under the deadbolt latch and through the vertical rectangular hole inside the mounting plate.

    If the wiring is correct, the issue may be due to incorrect pairing. If a device begins the enrollment process in close proximity to the hub and is then moved out of range while the enrollment is still in process, you may experience issues. To troubleshoot, un-enroll and re-enroll from the hub network to reset.

    If the device is paired correctly, the battery drain may be due to too much distance between the lock and the panel or hub. If you have more than 6 meters between the device and the panel or hub, a repeater is required to strengthen the signal. Try moving the panel or hub closer to the device or installing a repeater to verify if excessive distance is the cause of battery drain.

    If the distance is not the issue, the issue may be due to excessive polling by the panel. You may need to contact the panel manufacturer for further assistance and/or panel troubleshooting.

    If excessive polling is not the issue, the module firmware may be out of date. If your module is within the warranty period, contact us to replace the module: customerservice.au@assaabloy.com.

    If none of the above correct the issue, the lock may have an internal defect. If your lock is within the warranty period, contact Support to replace the module. 

    Please note: When you contact Support, please have your proof of purchase and the Yale lock serial number ready so the Support team can validate the product warranty. Your serial number is located on a sticker inside the device's battery cover.

  • This article explains what it means to hand your Assure lever, provides the steps needed to complete the handing process, as well as any additional troubleshooting if you encounter issues.

    What is Handing?
    Handing a lock involves setting the direction that the lock throws the deadbolt. Yale Locks and Levers are designed to fit both right-handed and left-handed doors and will electronically set the correct handing during the initial set-up process.

    How to Hand Your Lever

    Steps to hand your Lever at installation are documented in the diagram below:

Troubleshooting

You may need to re-hand your lock in the following cases:

If the lock was programmed off the door and the lock will not lock / unlock itself.

If the lock is moved to a new door.

    • Ensure that your door is between 35mm and 45mm thick.
    • Ensure that the square shaped spindle has “Top” writing and arrow facing upwards.
    • Place the tailpiece in the vertical position.
    • Verify that the thumbturn is in the horizontal (unlocked) position.
    • Verify that inside of the lock is properly seated on the mounting bracket
    • Ensure that the square shaped spindle has “Top” writing and arrow facing upwards
    • Place the tailpiece in the vertical position
    • Verify that the thumbturn is in the horizontal (unlocked) position
    • Do not turn or depress the lever during operation, this could cause a jam alarm
    • Check that thumbturn does not have anything preventing it from physically rotating
    • Verify that you can rotate thumbturn freely
    • Use the programming tree in the manual to verify that Audio is enabled
    • If Audio is enabled, ensure that the white cable that connects the keypad to the interior of the lock is not pinched or broken
    • A little bit of noise is normal when operating the thumbturn
    • If cranking, grinding or clicking occurs please verify your installation

  • If the thumbturn is in vertical (locked) position, rotate the thumbturn to the horizontal (unlocked) position and it will retract.

  • Yes, the lever can still be rotated if the door is locked but the latch will not retract until you unlock the door with either a key, entry code or smartphone.

  • Yes, the inside lever always allows you to open the door, even when the lock is in the unlocked position.