FAQ about Yale Linus^® Smart Lock

Although we try to be compatible with as many locks as possible, if you have a Euro profile/DIN cylinder there is a chance that you may need to change the cylinder. If you find you need a replacement cylinder we have a fully adjustable cylinder specifically for your Linus Smart Lock. Please find more information here. 

It is not possible to change the sounds a Smart Lock makes. If you would prefer the Smart Lock to make no noise, you can turn the sound off in the Yale Home App:

1. Open the Yale Home App
2. Go to Lock Settings, if you have multiple locks, please select the correct one
3. Toggle Lock Sounds OFF

You must be within Bluetooth range of the lock to modify this setting.

If the Yale Home App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be recalibrated. Please initiate recalibration from the settings tab in your Yale Home app. You must be within Bluetooth range of the lock to recalibrate it.

PLEASE NOTE: Incorrect lock status may also happen if the lock is laying on a flat surface.

If you sent an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double check that the number you sent the invitation to is the correct number.If the invite was sent to an incorrect number, go into the Yale Home App and delete and resend the invite ensuring that the phone number is correct. If that doesn’twork, please make sure the contact in your phone has their number saved in an international format (with the country code in front of the number), then try sending the invite again.

If your guest received an SMS invitation from you, but after setting up their account they do not see your key in their keychain, there may be an inconsistency between the number you sent the invite to and the number the guest created their account with. If this happens, ensure that the numbers match by cross-referencing the number you sent the invite to with the one on the new account. If the numbers do not match, delete the invitation and resend it to the number in their account. The guest should find the key in the keychain after completing this step.

Technically, there is no limit to the number of properties on one Yale Home Account. If you have multiple properties, you can create keys for all of them in your Yale Home App. Each property added will extend the list of keys in your keychain and you will need to scroll to access them. Similarly, there is no limit to the number of devices that you can add to a property.

Yale take security very seriously as it has done since the 1860s with physical locks. We take all reasonable care to provide that the confidentiality, integrity and availability of collected data and personal identifiable information are kept in accordance with legislation and best practice. We deploy industry-standard security and we engage third party security partners to review/test our products, taking all reasonable care to ensure our products are safe and secure. Yale will not openly discuss in detail the methods engaged to secure our systems and our customer’s data. Doing so may inadvertently give vital information to ‘would be’ attackers.

There are a couple of different options for installing the Yale Linus^® Smart Lock, as below:

• If you have a Scandinavian style lock on your door, we supply the correct components to mean that the Linus product should in most cases screw directly into your lock case.
• If you have a Euro profile/DIN cylinder lock, you may well be able to install the Linus lock over your existing cylinder. To double check this, please go to our compatibility checker.

When the batteries hit 20%, you will be sent a low battery email notification and there will be a low battery icon within the app.

The battery lifetime is dependent on the number of turns per locking, the smoothness of the door opening and the number of openings per day. Based on normal usage, the batteries will last between 6 to 9 months.

The Yale Linus^® Smart Lock is designed to offer hassle free installation. As part of this, there is no drilling or damage to the door, with step by step instructions provided. (less than 3 min on a compatible cylinder).

If you have a Yale SR or Sync alarm, it can be integrated to any Yale Smart Lock on the Yale Home platform*. This means that you can set the system so as soon as you unlock the door, it will automatically deactivate the alarm.

* A Yale Connect Wi-Fi bridge will also be required to connect your lock to your alarm.

Virtual keys via the Yale Home app and code via the Yale Smart Keypad. (You can also use the mechanical key as a backup).

The Yale Linus^® Smart Lock measures 58mm in width, 58mm in depth and 150mm in length.

4xAA Alkaline batteries are recommended for the Linus^® Smart Lock.Batteries are included in the kit.

Linus weighs 623g,including batteries.

The Yale Linus^® Smart Lock integrates directly into an Apple HomeKit system.

With a Yale Connect Wi-Fi Bridge, you can also integrate it into web based integrations allowing further voice assistants such as Amazon Alexa & Google Assistant along with AirBnB and IFTTT.

Depending on what type of door you have, we offer slightly different product numbers to ensure that the correct fixing components are included for easy installation. Thereforeplease look for the correct product code as below:

• Scandinavian Lock: Matte Black –05/101110/MB ; Silver –05/101110/SI
• Euro profile/DIN standard lock: Matt Black -05/101200/MB ; Silver -05/101200/SI