Here are the answers to frequently asked questions about the Yale ENTR® Smart Lock. If you do not find the answers you are looking for, you can also try our troubleshooting help.
A fully charged battery lasts about three months on average, depending on how often it is used. When the battery becomes weak, an alarm will sound. Connect the battery to the charger (included in the original box) or wireless charger (not included) until it is fully charged - it takes about four hours.
It means that ENTR® automatically locks the lock completely when the system detects that the door is closed. The self-locking can be switched off at any time by changing either the setting on the ENTR® unit or the ENTR® smartphone app.
No, this is not possible.
Yes, just switch from the automatic locking mode "Auto" to "Manual".
Yes. You can deactivate a remote control by deleting it in the ENTR® unit. The process takes less than a minute.
Yes. You can deactivate a remote control by deleting it in the ENTR® unit. The process takes less than a minute.
Yes, just switch from the automatic locking mode "Auto" to "Manual".
1.6 Nm
The following lengths are currently available: 31/35 mm, 31/40 mm, 31/45 mm, 31/50 mm, 31/55 mm, 35/35 mm, 35/40 mm, 35/45 mm, 35/50 mm , 40/35 mm, 40/40 mm, 40/45 mm, 40/50 mm, 50/45 mm and 70/35 mm.
Basically yes. To get the exact data for a new lock cylinder, you should do the dimensions again.
No, this is not possible.
No, this is currently not possible.
Yes, it is still possible.
Two keys are included.
A fully charged battery lasts about three months on average, depending on how often it is used. When the battery becomes weak, an alarm will sound. Connect the battery to the charger (included in the original box) or wireless charger (not included) until it is fully charged - it takes about four hours.
It means that ENTR® automatically locks the lock completely when the system detects that the door is closed. The self-locking can be switched off at any time by changing either the setting on the ENTR® unit or the ENTR® smartphone app.
You can get a more visual help related to our products at our download center and in our library for support videos.
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