Yale

My Keyless Connected will not lock after entering and shutting the door.

This could be due to a couple of reasons below:

  • If it has always done this since installation, it could be that when the tailbar was cut it is too long and is getting caught on the inside of the nightlatch (especially if there is also friction when the thumbturn is turned). Please check that the tailbar length matches the specified length on the nightlatch manual.
  • Please also check that the relock has not been turned off in the settings. To do this please refer to how to auto relock on/off question.

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