My Keyless Connected Smart Door Lock is not operating my Nightlatch.

Please take the nightlatch off the inside of the door, you should now see the tailbar coming from the back of the Keyless Connected. 

Please use a correct credential on the lock and you should see the following happen:

• The Lock will scroll and play a fanfare (if the screen shows a flashing cross and plays a beeping noise this indicates the credential is wrong)
• You should hear a faint noise of the motor engaging
• By turning the thumbturn on the Keyless Connected you should see the tailbar moving

If this is the case it is likely that the tailbar is not cut to the correct length for the nightlatch. Please check this against the nightlatch instructions.

Please cut the tailbar to 18mm using pliers.